QA/QC Manager

Job description

Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets. We are more than 34,000 people, in over 30 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world’s most complex challenges and deliver more impact together. We are seeking an experienced **QA/QC Manager** to support the delivery of a large-scale industrial and mission-critical construction project in Luxembourg. The successful candidate will be responsible for developing, implementing and managing the project's Quality Assurance and Quality Control strategy throughout the construction, commissioning and handover phases. The role requires close collaboration with multidisciplinary teams to ensure compliance with contractual requirements, applicable regulations, industry standards and project quality objectives. Previous experience on data centre, pharmaceutical, industrial or other complex infrastructure projects is highly desirable. Key Responsibilities Quality Management & Strategy - Develop, implement and maintain the Project Quality Management Plan. - Establish QA/QC procedures, inspection frameworks and acceptance criteria. - Ensure compliance with project specifications, applicable standards and regulatory requirements. - Manage the end-to-end quality process from construction through commissioning and handover. Design Quality Assurance - Review design deliverables from a quality perspective. - Verify that technical documentation includes appropriate quality requirements, material specifications, tolerances and inspection hold points. - Review and approve Inspection and Test Plans (ITPs) related to design interfaces. Construction Quality Oversight - Develop and implement Inspection and Test Plans (ITPs) across all project disciplines. - Coordinate inspections, testing activities and quality verification processes. - Witness critical construction and equipment testing activities, including factory and site acceptance testing. - Ensure quality inspections are completed in accordance with project schedules and milestones. Non-Conformance & Continuous Improvement - Manage the non-conformance reporting (NCR) process. - Ensure corrective and preventive actions are effectively implemented. - Conduct root cause analysis and monitor the closure of quality issues. - Drive continuous improvement initiatives and capture lessons learned throughout the project lifecycle. Contractor & Supplier Quality Management - Monitor quality performance of contractors, subcontractors and suppliers. - Perform quality audits to verify compliance with approved procedures and ITPs. - Support off-site quality inspections, factory acceptance testing and supplier quality assessments where required. Multidisciplinary Coordination - Coordinate QA/QC activities across civil, structural, architectural, mechanical, electrical and commissioning teams. - Ensure effective integration between construction quality, commissioning activities and document control processes. - Verify quality-related project data and documentation prior to handover. Reporting & Project Delivery - Plan inspections in alignment with the project schedule and critical path. - Identify quality risks and implement mitigation measures to avoid project delays. - Prepare regular quality reports highlighting key performance indicators, non-conformances and recovery actions. - Support the production of quality dossiers and turnover documentation. Stakeholder Management - Coordinate quality reviews, audits, inspections and acceptance activities with project stakeholders. - Interface with independent auditors, certification bodies and regulatory authorities when required. - Facilitate communication between project teams to ensure consistent implementation of quality requirements. Quality, Safety & Compliance - Maintain comprehensive QA/QC records and ensure full traceability of materials, equipment and systems. - Support integration of health, safety and environmental requirements within quality auditing processes. - Promote a strong quality culture across the project team and supply chain. Team Leadership - Build, manage and mentor the QA/QC team, including inspectors and quality specialists. - Deliver training on quality procedures, inspection processes and acceptance criteria. - Foster a collaborative environment focused on quality excellence and continuous improvement. Qualifications & Experience Education - Bachelor's degree in Engineering, Quality Management or a related discipline. Experience - Minimum 10 years of QA/QC experience on large-scale construction projects. - Experience on data centre, pharmaceutical, industrial, manufacturing or other mission-critical projects is highly preferred. - Strong understanding of construction quality management, testing protocols and commissioning processes. - Experience implementing and auditing quality management systems (ISO 9001 experience preferred). Skills - Strong knowledge of inspection and testing methodologies. - Experience with Factory Acceptance Testing (FAT) and Site Acceptance Testing (SAT). - Excellent problem-solving and root cause analysis skills. - Strong leadership, communication and stakeholder management abilities. - Ability to manage multiple contractors and workstreams in a fast-paced project environment. Languages - Fluent English required. - French and/or German would be an advantage. Why Arcadis? We can only achieve our goals when everyone is empowered to be their best. We believe everyone's contribution matters. It’s why we are pioneering a skills-based approach, where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together. You’ll do meaningful work, and no matter what role, you’ll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark, on your career, your colleagues, your clients, your life and the world around you. Together, we can create a lasting legacy. Join Arcadis. Create a Legacy. Our Commitment to Equality, Diversity, Inclusion & Belonging We want you to be able to bring your best self to work every day, which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people.