QA Specialist

Job description

**About Lovepop** Lovepop is on a mission to create one billion magical moments. We combine art x engineering to create the most magical paper art cards & gifts. Featured on Shark Tank in 2015, Lovepop has become one of the top 10 Shark Tank investments with over $300m in lifetime sales ($30m+ annually). Lovepop consistently ranks in the top Google results for cards online, enjoys 29% national brand awareness in the category, and has helped its customers create over 65 million magical moments (30 million+ units sold). We live by our four values: engineering, hunger, magic, and connection. The opportunity ahead of us is large, exciting, and meaningful. We seek A+ talent to help us become the #1 online card destination in the US. **About the role** As a QA specialist, your mission is to ensure the stability and consistency of product quality from machine - assembly to final audit. You are responsible for ensuring the timely delivery of high-quality products that meet customer, quality, and safety standards. Maintain quality standards for new and existing 3D card products and production processes. Act as a quality gatekeeper during production, ensuring that risks are assessed, semi-product and product are properly inspected to prevent defects and drive continuous improvement through customer complaint metrics. ### Accountabilities - **In-Process Quality Assurance**: Lead in-process audit activity to catch defects early and ensure conformance at production floor. - **Defect Identification and Containment Action**:Prevent defective units from progressing by identifying, tagging, and recording issues during assembly operations, assure good 5S practice on production floor. - **Quality Control Supervision:** Oversee QCs activity on the machine area, assembly area to ensure consistent inspection and effective rework handling. - **Final Product Quality Supervision**: Lead final inspection teams and ensure compliance with standards before goods are shipped. - **Quality Team Capability Building:** Build the capability of QC staff through targeted coaching, performance feedback, standardized training and evaluation program after training for current QCs, establish/ organize implement & follow onboarding program for new QCs - **Continuous Improvement - Customer Complain**: handling Customer Complain KPI. Lead root cause investigations and drive corrective actions, report customer complaint trends and action proposals. - Train Quality Awareness to onboarding employees. Support train semi-product and product standards for QC team and production use. ### Qualifications - **Bachelor’s degree in Engineering, Technology, or a related field** is preferred - **At least 2 years of experience** in QA at Manufacturing Company, with familiarity in Control Plan, Quality Standard, BOM, traceability system such as QAD/ SAP/ ERP. - **Ability to use QC tools for analysis** - **Language Skills:** Good in English (written skill) and fluency in Vietnamese are a must, as we have to work with customer complaints. - **Communication Skills:** Strong communication skills with internal teams and cross functional teams. Ability to negotiate and resolve arising issues efficiently. - **Problem-Solving Skills:** Ability to handle unexpected situations, such as quality issues or urgent requirements. - **Personality:** Proactive, flexible, able to work independently, and under pressure.