About the roleWith Intelligence is a leading data and intelligence provider specializing in the asset management sector. We deliver high-quality insights and analytics, empowering clients to make informed investment decisions. We are looking for a highly motivated and detail-oriented QA Team Leader to oversee the accuracy, integrity, and consistency of data collected by our researchers. You will lead and mentor a team of data quality analysts, ensuring our data meets industry standards and regulatory requirements. This is a fantastic opportunity for an ambitious professional looking to grow into a leadershipposition within a fast-paced, data-driven environment.What you'll be doingLead and motivate a team of quality analysts to maintain high standards of service and process efficiencyConduct regular performance reviews and provide constructive feedback to team membersIdentify training needs and implement development programmes to upskill the teamMonitor key quality metrics and implement corrective actions to address any performance issuesCollaborate with other departments to identify opportunities for process improvementsProvide detailed reporting and analysis to key stakeholdersFoster a positive, customer-centric culture within the teamRequirementsWhat we're looking forSignificant experience in a supervisory or team leader role within a call centre or customer service environmentProven track record of leading and motivating high-performing teamsStrong analytical and problem-solving skills, with the ability to interpret data and identify areas for improvementExcellent communication and interpersonal skills, with the ability to build rapport and provide effective feedbackFamiliarity with quality management frameworks and continuous improvement methodologiesDegree or equivalent qualification in a relevant fieldBenefitsWhat we offerBase Salary ranging from Php35,000 to Php40,000 per month based on your experienceComprehensive health and wellness benefitsSupportive and collaborative work environmentOpportunities for career progressionHybrid Set-Up and Morning Shift ScheduleObserves PH Holidays
About the role
With Intelligence is a leading data and intelligence provider specializing in the asset management sector. We deliver high-quality insights and analytics, empowering clients to make informed investment decisions. We are looking for a highly motivated and detail-oriented QA Team Leader to oversee the accuracy, integrity, and consistency of data collected by our researchers. You will lead and mentor a team of data quality analysts, ensuring our data meets industry standards and regulatory requirements. This is a fantastic opportunity for an ambitious professional looking to grow into a leadership
position within a fast-paced, data-driven environment.
What you'll be doing
- Lead and motivate a team of quality analysts to maintain high standards of service and process efficiency
- Conduct regular performance reviews and provide constructive feedback to team members
- Identify training needs and implement development programmes to upskill the team
- Monitor key quality metrics and implement corrective actions to address any performance issues
- Collaborate with other departments to identify opportunities for process improvements
- Provide detailed reporting and analysis to key stakeholders
- Foster a positive, customer-centric culture within the team
Requirements
What we're looking for
- Significant experience in a supervisory or team leader role within a call centre or customer service environment
- Proven track record of leading and motivating high-performing teams
- Strong analytical and problem-solving skills, with the ability to interpret data and identify areas for improvement
- Excellent communication and interpersonal skills, with the ability to build rapport and provide effective feedback
- Familiarity with quality management frameworks and continuous improvement methodologies
- Degree or equivalent qualification in a relevant field
Benefits
What we offer
- Base Salary ranging from Php35,000 to Php40,000 per month based on your experience
- Comprehensive health and wellness benefits
- Supportive and collaborative work environment
- Opportunities for career progression
- Hybrid Set-Up and Morning Shift Schedule
- Observes PH Holidays
