QC, Case Control & Transcription Officer

Job description

About this Role The QC, Case Control & Transcription Officer is a cross-functional role supporting three core operational functions: QC slide inspection, case control ticket handling, and transcription verification. The team will be cross-trained across all three functions with the daily tasks confirmed by the line manager based on operational priority. The role operates on a shift rotation that includes evenings, nights, and weekends, providing extended-hours coverage, including 24/7 coverage for Clinical QC, to support quality, turnaround time, and service continuity across all three functions. Role and Responsibilities QC Slide Inspection Review and inspect digital pathology slide images against defined quality criteria across non-clinical archive, Clinical, and GLP-regulated studies. Identify and flag image quality issues for escalation to the core QC team. Maintain accurate QC records in line with applicable procedures. Ensure all inspection output is available for core QC team review and sign-off prior to finalisation. Apply the appropriate quality standard per study type: standard internal criteria for non-clinical and archive work; expedited turnaround for Clinical QC given patient care implications; 100% inspection to regulatory standard for GLP studies, delivered against agreed milestones. Case Control – Ticket Handling Provide first response, triage, and resolution of standard query types within the case management ticket platform. Escalate complex, clinical, or non-standard cases to the core internal Case Control team in line with defined escalation protocols. Deliver out-of-hours and weekend ticket coverage to reduce resolution times. Maintain accurate ticket records and activity logs, working toward agreed first-response and resolution targets. Transcription and Verification Review AI-extracted clinical request card data, including demographics, clinical information, and specimen details, against source documents within the clinical information system. Make corrections where extracted data does not accurately reflect the source document. Flag incomplete, ambiguous, illegible, or anomalous request cards for escalation. Mark verified cases as complete and maintain an accurate activity log for audit trail purposes. Apply attention to detail and familiarity with clinical data formats to recognise and escalate anomalies; this is a quality-check function, not data entry. Cross-Training and Allocation Complete cross-training across all three functions, QC Slide Inspection, Case Control, and Transcription and Verification, prior to independent working on any single function. Work flexibly across functions based on dynamic, demand-led allocation directed by the line manager at the start of each shift, according to live queue volumes and operational priority. Escalate complex case management, clinical escalations, and regulatory queries to the appropriate internal team, as these remain the responsibility of internal staff. Working Hours and Shift Coverage Work a scheduled shift rotation, which may include evenings, nights, and weekends, to extend coverage beyond standard business hours across all three functions. Provide 24/7 coverage for Clinical QC inspection, in line with its sub-2-hour target resolution time and direct patient care implications. Provide extended-hours and weekend coverage for non-clinical and GLP QC inspection, Case Control ticket handling, and Transcription and Verification, maintaining meaningful overlap with GMT/IST business hours. Support handover between shifts to ensure continuity of open queues, tickets, and cases. Required Skills and Experience High attention to detail and accuracy, required across all three functions. Proficiency in English, written and verbal; all platforms, records, and escalations are conducted in English. Ability to work methodically to defined procedures and quality criteria. Familiarity with data entry, verification, and quality-checking workflows. Comfort working within clinical or regulated data environments, or a demonstrable ability to learn quickly. Prior experience in digital pathology, medical imaging, or life sciences data processing is desirable. Experience working in a GLP or GxP-regulated environment is desirable. Familiarity with clinical request card formats or medical record data is desirable. Experience using ticketing or case management platforms, such as HubSpot or similar, is desirable. Soft Skills High attention to detail and accuracy, with the ability to maintain quality standards at volume. Strong written and verbal communication skills in English. Organised and diligent, with the ability to manage multiple priorities across three functions and meet turnaround targets. Comfortable working extended hours, including evenings and weekends, as part of a dynamic shift allocation model. Motivated, independent worker who takes ownership of quality outcomes. Proactive in flagging issues and escalating appropriately rather than guessing. Willing to learn and develop skills as the role and business evolve. About the Company Through the work that we do, the team at Deciphex helps pharma to accelerate the process of essential drug development and helps patients to get timely and accurate diagnosis. Founded in Dublin in 2017, Deciphex has scaled rapidly to a team of over 230 people and counting who are providing software solutions to address the pathology gap in research pathology and clinical areas. We have offices in Dublin, Exeter, Oxford, Toronto and Chicago and are expanding our team throughout the world. We are software developers, clinical specialists, AI engineers, operations professionals and so much more, all working as one team to support our customers and patients. Our team culture is built on trust. We give our team the space they need to deliver results and the environment to ensure they can enjoy doing it. We are looking for highly motivated individuals who are excited to take on challenges and value making a difference in their day-to-day work. This is a unique opportunity to make a difference in the emerging Digital Pathology field. Read more about Deciphex here and more about our incredible team on our Careers Page here