QC Coordinator

Job description

Fulkrum is a global leader in inspection, expediting, auditing, and technical staffing services, delivering exceptional solutions to the energy, engineering, and construction industries for over 14 years. Headquartered in the UK, we have established a strong presence across six continents, serving more than 300 clients worldwide. Our commitment to excellence has been recognised with prestigious awards, including the King's Award for Enterprise in International Trade (2023), the People and Competency Award at the EIC Awards (2023), and the Scale-Up Award at the WESCA North America Awards (2024). Most recently, Fulkrum was named the 2025 winner in the People, Culture & Optimisation category at the EIC North & Central America Regional Awards. Our Mumbai office in the India is currently seeking a highly motivated and experienced QC Coordinator to join our dynamic team. Key Responsibilities and Duties Handling client requests for the provision of quality assurance (QA), quality control (QC), engineering, project support, site, and office-based personnel. Sourcing candidates to match client requirements and, where applicable, preparing candidates for interviews by providing project/commodity-related information. Liaising with clients on the proposal, interview, selection, and placement of candidates. Issuing successful candidates with information pertaining to their obligations, responsibilities, and deliverables for the duration of the assignment. Liaising with assigned Fulkrum candidates in matters relating to: Fulkrum contractual terms and conditions. Allocation of task-related documents (ITP, drawings, specifications, client-issued templates, etc.). Receiving, screening, and submitting site reports to clients. Handling client complaints. End of assignment feedback. Advising candidates where reports/performance/timekeeping, etc., are not adhered to. Providing candidate performance updates upon request to the Coordination Manager. Managing Fulkrum/candidate relations by means of 'care calls' during candidate assignments. Being commercially aware when negotiating placements with candidates and clients. Identifying and driving new business opportunities with existing and potential clients. Ensuring that all client SLA's (Service Level Agreements) are adhered to, and Fulkrum KPI's are met. Ensure inspection reports and certificates are retrievable and stored securely. Participate in internal audits and management review inputs related to inspection outcomes and process improvements. Alert management to any conflict-of-interest situations or undue pressures that may compromise impartiality. Familiarity with ISO/IEC 17020:2012 and Fulkrum's documented inspection procedures, processes and policies. Skills and Qualifications: Extensive knowledge of both onshore and offshore Oil and Gas industry projects. Full working knowledge of MS Office programs. Proven ability to manage and develop client relationships effectively. Demonstrated ability to react positively and efficiently in high-pressure situations. Strong organizational and multitasking skills. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Familiarity with quality assurance and quality control processes. HSE Awareness: All personnel are informed of Fulkrum's Health and Safety policy and procedures during the onboarding process. Any HSE incidents must be reported and logged with the QHSE Manager, who will oversee and support any subsequent investigations. Provide site-specific HSE instructions to Inspectors prior to mobilisation. Why Join Us? This is an exciting opportunity for a driven QC Coordinator to showcase their expertise in a supportive and collaborative environment. At Fulkrum, you’ll make a tangible impact while advancing your career in the thriving global business sector. We offer a fantastic working environment with a highly engaged team and consistently high eNPS scores. Fulkrum's success in attracting new clients and expanding our global footprint is a testament to our excellence and dedication. We have regular reward and recognition initiatives, a social budget, and a refer-a-friend scheme to ensure our team feels valued and motivated. Join us to be part of a high-performing team with ample opportunities for skill enhancement and development. Be a part of our success story and contribute to our continued growth and innovation. Apply now and become a valued part of our growing team! Fulkrum