QoS Specialist

Job description

About Azurreo Azurreo is an international telecommunications and technology services company with more than 15 years of experience supporting operators, vendors, and enterprise clients worldwide. Our teams manage critical operational activities including deployment coordination, service assurance, monitoring, reporting, and telecom operations across multiple countries and time zones. We are looking for proactive, analytical, and reliable professionals who thrive in structured environments and take ownership of operational performance. About the Role Azurreo is seeking a QoS Specialist to support service assurance and operational monitoring activities across telecom and technology projects. The successful candidate will be responsible for monitoring operational performance, managing incidents, coordinating with stakeholders, tracking KPIs, and contributing to service quality improvements. This position is ideal for candidates with experience in: Telecom Operations NOC (Network Operations Center) Service Assurance Technical Support Network Monitoring IT Operations Candidates without relevant technical or operational experience are unlikely to be successful in this role. Tasks Key Responsibilities Service Monitoring & Performance Monitor service availability, alarms, and operational performance indicators. Identify service degradation and escalate issues according to established procedures. Ensure operational continuity and service reliability. Incident Management Investigate, track, escalate, and follow up on incidents until closure. Coordinate with internal teams, customers, vendors, and field resources. Maintain accurate incident logs and operational documentation. KPI Monitoring & Reporting Monitor service quality KPIs and operational metrics. Prepare daily, weekly, and monthly operational reports. Identify recurring issues and performance trends. Customer & Stakeholder Communication Provide professional updates regarding incidents and operational activities. Maintain clear communication with customers and internal stakeholders. Ensure timely and accurate status reporting. Continuous Improvement Participate in root cause analysis activities. Support preventive and corrective action initiatives. Contribute to improving operational processes and service quality. Requirements Education One of the following: Telecommunications Engineering Computer Engineering Network Engineering Information Technology Computer Science Related Technical Field Experience At least one of the following: Telecom Operations NOC Operations Service Assurance QoS Monitoring Network Monitoring Technical Support IT Operations Technical Knowledge Preferred knowledge of: TCP/IP Networking Routing & Switching Incident Management Monitoring Tools Service Assurance Concepts Telecom Networks KPI Tracking & Reporting Communication Professional working proficiency in English (written and spoken) Ability to communicate effectively with customers and technical teams Personal Attributes Strong attention to detail Analytical mindset Accountability and ownership Ability to work independently Strong follow-up and organizational skills Work Schedule Full-time remote position Monday to Friday 9:00 AM – 6:00 PM local time One-hour break Overtime may occasionally be required based on operational needs Benefits Competitive Compensation Salary determined based on experience, technical capability, communication skills, and operational fit. Fully Remote Work from home with a structured and professional remote environment. Company Equipment Company laptop provided. Paid Leave Annual leave and recognition of applicable public holidays. Training & Development Structured onboarding and continuous learning opportunities. International Exposure Work with telecom operators, vendors, and international stakeholders. Career Growth Opportunity to grow into: Senior QoS Specialist Service Assurance Lead Operations Coordinator NOC Team Lead Overtime Compensation All approved overtime is fully compensated. Why Join Azurreo? At Azurreo, you will work on real operational challenges that directly impact service quality and customer experience. You will join a team that values: Ownership Accountability Continuous improvement Professional growth Operational excellence If you enjoy solving problems, coordinating with diverse stakeholders, and contributing to high-impact telecom and technology projects, Azurreo offers a long-term environment where you can develop your skills and build a meaningful career.