Quality Assurance Administrator - Fixed Term Contract: 12 Months

Job description

PRIMARY PURPOSE To provide support in updating and maintaining the quality management system within the Fleet & Asset Finance division, included but not limited to identifying risks by monitoring the contract requirements monitoring service credits on the Telkom and Transnet account; and monitoring and distributing the customer satisfaction reports. Maintain all documented processes on the Intranet TECHNICAL COMPETENCY REQUIREMENT Proficiency in MS Office is a must. Ability to maintain accurate records and documentation Strong attention to detail REQUIRED MINIMUM EDUCATION AND TRAINING • Matric • Diploma in Fleet Management/Road Transport Management (Preferred), or • Tertiary qualification in Fleet/Mechanical (Diesel, Petrol, Auto Electrical) REQUIRED MINIMUM WORK EXPERIENCE 1 - 3 years Fleet and Quality Management Experience in data maintenanceence KEY PERFORMANCE AREA (KPA) Customer Centricity Ensures customer service excellence Communicate vision and services Identify problem areas and ensure corrective action is taken. Analysis of the month-end reports to ensure accuracy of data. Interprets business/customer requirements to provide timeous solutions. Responsiveness: Speed of responses, reaction time, going the extra mile, turnaround time. Operational Excellence Plan workload effectively Create, maintain and enhance effective working relationships with staff, customers and service providers Exchange information to solve wider problems and assist in making these decisions Understand how the function impacts on other business units and ultimately on business results. Adhere to business policies and procedures. Comply with quality management system and objections. Update and implement new quality management requirements. Assist in developing and implementing standard procedures and policies Monitor key risks areas. Assist in manage the service credits on the Telkom account. Review business policies and procedures and recommend changes where necessary. Create, maintain and enhance effective working relationships with staff and other departments Data management Update records, documents and procedures for the division Monitor customer contract matrix for the division. Assist with customer queries. Assist in ensure corrective and preventative action is implemented. Monitor customer satisfaction surveys Monitor service credits for Telkom. Ensure agreed on timelines are met when acting on requests. Accuracy and attention to details. General Admin request Reporting Document Control Monthly reporting General reporting This position is advertised in line with our commitment to Employment Equity.