Quality Assurance Analyst

Job description

WHO WE ARE Popl is defining a new category we call In-Person Go-To-Market. We help revenue teams turn real-world interactions — trade shows, conferences, field events, and meetings — into measurable pipeline and revenue. Our AI-native platform powers event lead capture, enrichment, and real-time CRM sync, transforming every badge scan into a high-quality, actionable lead. In a world where digital channels are saturated, we're building the infrastructure that makes in-person GTM measurable, scalable, and revenue-driving. Our mission is simple: help companies around the world turn in-person events into a measurable & scalable growth channel. ABOUT THE ROLE As a Quality Assurance Tester at Popl, you will play a crucial role in ensuring the quality and reliability of our software products. You will be responsible for meticulously testing our applications, identifying any bugs or issues, and collaborating closely with the engineering team. Your attention to detail will be key in conducting comprehensive tests and documenting all findings. You will be the one to determine if an update is ready to go live or not. As a self-starter, you will take initiative in identifying and addressing potential problems, and you will be enthusiastic about becoming an expert in all things Popl. You will also use your strong interpersonal skills by working closely with various teams, including developers, product managers, customer support and sales. WHAT YOU’LL DO - Test with precision: Meticulously test the Popl Dashboard and mobile app to ensure all updates, features, and bug fixes perform flawlessly. - Collaborate cross-functionally: Work closely with product, engineering, and customer success teams to communicate issues and verify fixes. - Support our users: Provide frontline support to customers, troubleshoot technical issues, and help users get the most out of Popl. - Streamline feedback: Organize and prioritize feature requests and bug reports to help guide our product roadmap. *Note this is not an engineering role WHAT WE’RE LOOKING FOR - Someone who has extreme attention to detail - A self-starter who is enthusiastic, great with people, skilled in trouble shooting, and excited to become our newest Popl expert. - General tech support experience with saas products - Ability to troubleshoot technological difficulties - Ability to work with our SQL backend (training provided) WHY JOIN US? - Be part of a rocket-ship startup redefining how professionals connect and grow. - Work closely with experienced leaders and cross-functional teams to shape our financial strategy. - Make a measurable impact in a role critical to our long-term success. - Fully remote - Competitive salary - Meaningful equity - Full insurance & benefits - Unlimited PTO - $150 monthly wellness credit - Constant daily learning Popl is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic.