Quality Assurance Analyst

Job description

At First PREMIER Bank and PREMIER Bankcard, we’ve created a culture that emphasizes personal success, respect, health, and wellness, fun and giving back. This is an environment where you will be rewarded, valued, and celebrated for your hard work. We offer a robust and expanded package of health benefits, incentives, paid time off and growth and career advancement opportunities. We celebrate our employees and show our appreciation with private concerts, outdoor bashes, cash and car giveaways and more! See some of our epic celebrations and employee recognitions. Considered one of the nation’s strongest financial organizations, we’ve achieved our success by embodying the views and values of The PREMIER Way. From our CEOs to the newest hires, we all follow these shared views and values to guide us on how to treat our customers, co-workers and communities. The PREMIER Way also serves as a roadmap on how to be successful inside and outside of the workplace. We believe in investing in our employees, their families and our communities. Job Description: Location: Sioux Falls, SD Shift: 8:00am-5:00pm, Monday-Friday Job Status: Full-Time Company: PREMIER Bankcard About the Role Drives quality and compliance by applying analytical insight to regulatory standards, stakeholder engagement, and process evaluation. Serves as a bridge between operational teams and compliance leadership, ensuring that quality initiatives are both strategically aligned and effectively communicated. Operates with greater autonomy and influence over policy development and stakeholder coordination. Job Duties and Responsibilities Essential duties and responsibilities include the following. Other duties may be assigned. Monitors regulatory developments and internal policy changes to assess their impact on quality assurance practices. Provides informed guidance to team members, supports documentation efforts, and contributes to the development of compliance strategies. Serves as the initial approver for regulatory-sensitive materials, such as phone scripting and training documents updates, prior to final review by Compliance. Supports the development of internal communications that clarify regulatory and registration requirements, helping operational teams understand how these standards apply to their work. Collaborates with colleagues to build foundational awareness and ensure consistent interpretation of compliance expectations across departments. Supports stakeholder engagement by assisting in the coordination of meetings, preparing materials, and ensuring clear communication between internal teams and external partners. Helps identify stakeholder needs and concerns, responding professionally to feedback and contributing to a positive and collaborative environment. Focuses on building foundational relationships and supporting engagement activities led by senior team members. Prepares clear and well-structured reports, policies, and presentations that support operational and compliance initiatives. Adapts communication style to suit various internal audiences, ensuring clarity and professionalism in both written and verbal formats. Focuses on translating complex regulatory and quality concepts into accessible language for team members and stakeholders. Collaborates with the supervisor to establish performance goals and participate in structured development activities, including training sessions and peer learning. Maintains and expands knowledge of regulatory standards, technology tools, and industry trends through ongoing education and professional reading. Demonstrates initiative in applying new skills to enhance quality assurance practices. Independently conducts end-to-end reviews of operational areas within the quality management system. Evaluates existing policies and procedures, identifies improvement opportunities, and contributes to the development and documentation of updated processes. Selects and executes appropriate quality assurance tests across varied operational areas, applying specialized techniques to validate data accuracy and process integrity. Interprets results to identify trends or issues and recommends corrective actions to ensure compliance with internal standards and regulatory requirements. Plays a key role in enhancing testing protocols and supporting continuous improvement efforts. Uses analytical thinking and process evaluation skills to uncover root causes of operational shortcomings and recommend targeted enhancements. Collaborates across departments to implement improvements that elevate service delivery and align with regulatory expectations. Plays a key role in driving continuous improvement initiatives that impact broader organizational performance. Skills and Qualifications Works with full confidence to interpret, understand, monitor and apply knowledge of laws, regulations, policies, and procedures from an organizational standpoint ensuring alignment with organizational strategies and objectives. Works independently with minimal guidance. Demonstrates strong ability to review, interpret, and tailor reports for different audiences, considering the reports’ intended purpose. Skilled at creating, organizing, prioritizing, and carrying out assigned tasks to meet objectives by given deadlines. This includes maintaining accountability for timely delivery. Works at an advanced level to express ideas, request actions, formulate plans, & policies by means of clear and effective written and verbal communications. Works with full competence to assimilate and understand data and information from various sources to draw appropriate conclusions and make relevant recommendations. Typically works without supervision and may provide technical guidance. Bachelor’s degree in quality management, Business Administration, or a related field preferred. 2 to 3 years of experience in quality assurance, compliance, internal audit or a similar role is preferred. Preferred knowledge of: BSA/AML, CAN SPAM, USA Patriot Act and CIP, Fair Lending, FACTA, FCRA, FDCPA, MLA, OFAC, Reg B (ECOA), Reg DD and TISA, Reg P and RFPA, Reg Z and TILA, SCRA, TCPA and TSR, and UDAAP. Preferred experience with the programs used within the department, Microsoft Office Suite, Verint, Genesys, and Pega. Competitive Benefits Package Full medical benefits when working 20+ hours per week Traditional and High-Deductible health plan options available FREE dental and vision coverage Generous Paid Time Off plans 401(k) – dollar-for-dollar match up to 5% of total compensation Special discounts and offers for events at the Denny Sanford PREMIER Center PREMIER Wellness Program Paid Community Volunteer Hours – PREMIER averages 30,000 hours per year Fun Employee Parties Our Culture Emphasis on personal success, respect, health, wellness, fun and giving back Employees are rewarded, valued, and celebrated for hard work Various Career advancement opportunities and growth Appreciation is shown through concerts, outdoor bashes, cash, car giveaways and more