Quality Assurance Associate - LVN

**Quality Assurance Associate** **Skilled Wound Care** **Our Mission** At Skilled Wound Care our mission is simple — to touch and improve as many patient lives as possible. Every role at SWC exists to support that mission. As a QA Associate you will play a direct and meaningful part in making sure our patients, providers, and facility partners receive the highest standard of care and service every single day. **About the Role** Skilled Wound Care is seeking a passionate, experienced, and customer service-oriented Clinical Liaison to join our Quality Assurance team. As a QA Associate you will be responsible for improving quality and satisfaction across our growing network of skilled nursing facilities throughout the United States. This is a high-impact role within a high-performance, rapidly growing organization. You will serve as the bridge between our clinical providers and the facilities we partner with — ensuring outstanding outcomes, resolving issues quickly, and raising the bar for service expectations across every market we serve. **IN-PERSON POSITION. MUST BE WILLING TO COMMUTE TO PLAYA VISTA (90066) OFFICE LOCATION.** **What You Will Do** **Provider Relations and Accountability** - Check in with providers regularly to monitor rounding activity at assigned facilities — identifying and addressing any gaps in attendance or clinical coverage - Participate in weekly meetings with the external team to discuss provider and facility related issues and develop action plans - Meet regularly with leadership to review facility metrics, provider performance metrics, and quality trends - Serve as a consistent point of contact for providers navigating clinical, technical, and operational questions **Facility Relations and Support** - Check in with facilities on their portal access and PointClickCare (PCC) accounts to ensure proper setup and ongoing functionality - Coordinate and fulfill documentation requests from facilities and insurance companies in a timely and accurate manner - Process and manage records requests from facilities and insurances — ensuring compliance with HIPAA and company protocols - Provide technical and operational support to nursing facilities to ensure smooth day-to-day service delivery **Documentation and Data Management** - Lead the documentation team responsible for manually uploading clinical notes to PointClickCare (PCC) and other EHR platforms — ensuring accuracy, timeliness, and compliance with documentation standards - Maintain and keep system data current across multiple platforms including SWC Control, internal spreadsheets, and other operational tracking tools - Run ad-hoc reports for leadership as requested — delivering timely insights to support decision making - Operate Metabase or similar reporting tools to generate quick operational and clinical insights - Maintain accurate records in company systems — including logs, contact information, and quality tracking data - Update quality-related documents and records as needed to reflect current operational status **Systems and Technology** - Meet regularly with the IT team to provide feedback from providers and staff about system performance and usability - Provide clinical guidance to support the ongoing development and improvement of SWC's Electronic Health Record (EHR) - Serve as a knowledgeable resource on SWC's policies, procedures, and systems for both facility partners and clinical providers - Assist clients with clinical, technical, and logistical questions — providing timely resolutions and following up to full completion **Quality Assurance and Customer Service** - Ensure overall client satisfaction by delivering proactive customer service and communicating quality concerns to the appropriate manager or team member - Field incoming calls and conduct outbound calls to service facilities and providers across multiple states - Identify trends in client feedback and proactively communicate opportunities for improvement to the QA team - Support additional Quality Assurance initiatives and tasks as assigned by leadership **What We Are Looking For** - Active **LVN license** in good standing — preferred - Minimum 1 to 2 years of experience in a **long-term care environment** — strongly preferred - Experience in **wound care or long-term care setting** — strongly preferred - Experience with **PointClickCare (PCC)** or similar long-term care EHR platforms — preferred - Experience **leading or supervising a documentation or administrative team** — preferred - Comfort with **data reporting tools** such as Excel, or similar platforms - Genuine passion for **patient outcomes and clinical excellence** - Strong **customer service skills** — comfortable handling both inbound and outbound calls professionally - Excellent **communication and problem-solving skills** — ability to de-escalate concerns and drive issues to resolution - Highly organized with the ability to **manage multiple priorities** across multiple states simultaneously - Comfortable working in a **fast-paced, high-growth environment** with evolving processes and high performance standards - Tech savvy — comfortable navigating clinical systems, portals, and documentation platforms - Collaborative team player with a **strong sense of accountability** and commitment to SWC's mission **Why Join Skilled Wound Care** - A mission-driven culture built around improving patient lives every day - A collaborative and passionate team that holds itself to the highest standards - A rapidly expanding organization with real opportunities to learn, contribute, and grow - Competitive compensation package - Full benefits including Medical, Dental, and Vision coverage - 401k plan with 4% Match - Earned Time Off (ETO) Pay: $75,000 - $90,000 (Depending on Experience) **About Skilled Wound Care** Skilled Wound Care is the nation's leading physician group specializing in wound care services for skilled nursing facilities. For three years running we have been certified as a Great Place to Work with 95% of our team affirming our culture — 39% higher than the national average. To learn more visit [****](http://www.skilledwoundcare.com) *Skilled Wound Care is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or genetic information.*