Quality Assurance Controller

Job description

ER24 Vodacom Contact Centre 112 | Rivonia | South Africa Closing date: 18/09/2026 Number of positions: 1 Recruiter name: Silindokuhle Bawuti Reference number: 73426 Workplace Type: [[cust_WorkplaceType]] Fixed Term Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile MAIN PURPOSE OF JOB Be Part of Something Exciting. Shape the Future with Us. Are you an experienced Inter Quality Assurance Controller ready for your next career-defining opportunity? We are building a talent pool for an exciting new Quality Assruance Controller opportunity anticipated to commence in January 2027 . While the role is not immediately available, we are seeking exceptional leaders who would like to be considered early for this exciting venture and future growth journey. This is a unique opportunity to be part of something from the ground up, helping to shape a high-performing customer experience environment that will make a meaningful impact on our customers, employees, and business. To assess and gauge quality levels of the Contact Centre and provide corrective solutions through coaching and training initiatives. REQUIRED EDUCATION ESSENTIAL EDUCATION Grade 12 DESIRED EDUCATION Contact Centre related qualification Adult Education related qualification REQUIRED EXPERIENCE ESSENTIAL MINIMUM EXPERIENCE 4 years' contact centre experience contact centre 1 year contact centre training or coaching experience DESIRED EXPERIENCE 4 years' emergency contact centre experience 2 years' contact centre training experience KEY RESPONSIBILITY AREAS Monitors Contact Centre performance to ensure quality control standards of service/customer satisfaction is achieved. Gather, analyse and report on performance data for the purposes of improvement and keeping relevant stakeholders up to date. Support the Contact Centre Co-ordinator team and Contact Centre Operations. REQUIRED JOB SKILLS AND KNOWLEDGE Coaching and quality improvement Knowledge of Emergency Services Ability to effectively communicate and train content towards a variety of learning needs Maintain a comprehensive working knowledge of policies, procedure, and benefits across all product lines Emergency contact centre operations Development of training materials and programmes All applicants will be considered, with the understanding that preference will be given in accordance with the Employment Equity Plan of Mediclinic Southern Africa, as well as internal applicants/employees that meet the minimum requirements. Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile