Quality Assurance Engineer/ Manager

Job description

An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every "hello" at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights. So, when you say hello to us, you are really empowered to say…“Hello BIG Possibilities”. The Quality Assurance Manager/ Engineer, Mobile Access Engineering, reports to the Senior Director, Mobile Access Engineering and plays a key role in assuring the quality, compliance and delivery readiness of mobile network rollout, upgrade and modernisation projects. This is an exciting opportunity for a quality-driven engineering professional to shape network delivery standards, work across a diverse stakeholder landscape and contribute to reliable, high-performing mobile connectivity. Make an Impact by: Lead quality assurance activities for Mobile RAN rollout, upgrade and modernisation projects to ensure delivery meets defined engineering, operational and acceptance standards. Establish, implement and continuously improve quality processes, checklists and governance controls across project execution and site acceptance activities. Conduct quality reviews, audits and validations on project deliverables, site readiness, installation standards and documentation completeness. Identify quality gaps, non-conformances and delivery risks, and drive timely corrective and preventive actions with internal teams, vendors and contractors. Partner closely with engineering, project, operations and vendor teams to ensure consistent application of quality standards throughout the delivery lifecycle. Track, analyse and report key quality metrics, recurring issues and improvement opportunities to support management decision-making and delivery excellence. Support vendor quality management, including performance reviews, issue resolution and adherence to contractual and technical requirements. Ensure compliance with engineering standards, regulatory requirements and workplace safety practices while championing a culture of quality and continuous improvement. Skills for Success: Bachelor's degree in Telecommunications Engineering, Electrical Engineering or a related discipline, with at least 3 years of relevant experience in mobile network quality assurance, implementation, deployment or project delivery. Good understanding of Mobile RAN deployment, site implementation practices, quality controls and acceptance processes. Strong analytical and problem-solving skills, with the ability to assess issues, identify root causes and drive practical resolution across cross-functional teams. Effective communication and stakeholder management skills, with the confidence to engage internal teams, vendors and external partners. Able to work effectively in a fast-paced environment while managing multiple priorities and maintaining a high standard of quality and execution. Experience in quality audits, site acceptance, vendor management or continuous improvement initiatives will be an advantage.