Quality Assurance Executive

Job description

**Who are we?** At OpenPayd, we are building a universal financial infrastructure to power the growth of the digital economy. Our rails-agnostic approach empowers any business to move and manage money globally - across both traditional rails and stablecoins — at scale, and in real time.​ The OpenPayd platform delivers a suite of banking and payments infrastructure: accounts in over 40 currencies, FX, on/off ramp, international and domestic payments, Open Banking services – all via a single API. A global network of licences alongside our best-in-class tech is why we're trusted by 1000+ enterprise clients to process over $180bn volume annually. ### How will you add value to the OpenPayd journey? - Conduct objective, risk-based Quality Assurance reviews across customer onboarding and CDD/EDD, periodic and event-driven customer reviews, transaction monitoring, fraud-related activities, and payment operational processes. - Select and document review samples using a risk-based methodology, maintaining a clear evidence trail and appropriate independence from the activities under review. - Assess the quality, completeness, accuracy, consistency, and timeliness of first-line case handling, investigations, risk assessments, approvals, documentation, and decision-making. - Evaluate the design and operating effectiveness of relevant first-line processes and controls, identifying deficiencies, inconsistencies, control weaknesses, and remediation needs. - Perform thematic reviews, identify emerging risks and recurring trends, and record and rate findings consistently. - Prepare clear, evidence-based reports, management information, and KPIs for senior management and governance committees. - Track remediation actions, validate completed corrective measures before closure, and escalate significant, overdue, or systemic issues appropriately. - Work collaboratively with first-line teams, Compliance, Risk, Internal Audit, Regulatory Compliance Monitoring, and other stakeholders, providing constructive feedback and professional challenge. - Support the continuous improvement and risk-based expansion of the Quality Assurance methodology, review programme, sampling approach, checklists, rating criteria, policies, procedures, controls, guidance, and training. ### The ideal candidate will have the following: - Experience in Quality Assurance, Compliance Assurance, operational assurance, compliance monitoring, audit, or a similar oversight role, preferably within regulated financial services. - Experience conducting file or case reviews, control testing, or operational process reviews and documenting evidence-based conclusions. - Strong knowledge of KYC, Customer Due Diligence (CDD), Enhanced Due Diligence (EDD), and customer lifecycle management processes. - A good understanding of transaction monitoring, fraud controls, payment operations, and broader financial crime controls. - Excellent attention to detail, analytical ability, and written and verbal communication skills. - The ability to assess complex cases and operational processes, apply policies and review criteria consistently, and present clear conclusions to different audiences. - Experience producing evidence-based reports and management information, analysing Quality Assurance data, and identifying trends and emerging issues. - Experience within fintech, payments, banking, or another regulated financial services environment is desirable. - Knowledge of relevant regulatory expectations and guidance, Quality Assurance methodologies, risk-based sampling, control testing, and relevant case-management systems is desirable. ### Our perks and benefits: - Personal training budget - £3000 - Cycle to Work scheme - Discounted gym membership - £80 towards any gym - Corporate discounts via PerkBox - Travel loan - Company Pension plan - Health, Dental & Life Insurance - Wednesday office breakfasts, office fruits and a full bar & regular team socials - 25 days annual leave plus the Bank Holidays, extra day off for Birthday & Social Volunteering