Quality Assurance Front Line Manager

Job description

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation. Iron Mountain is seeking a motivated Training & Standards First Line Manager to join our Operations team in Rugby . In this role, you will be responsible for supporting the delivery of operational excellence, maintaining standard operating procedures (SOPs), and delivering training and coaching across our Distribution Centre operation . What You'll Do (Responsibilities) In this role, you will : Maintain Operational Standards & Quality: Support the implementation, audit, and maintenance of SOPs across all fulfillment activities, monitoring key quality metrics—such as packing accuracy, damages, and returns—to ensure safe, accurate execution aligned with luxury brand expectations . Deliver Training & People Coaching: Lead onboarding, induction, and ongoing coaching for operational colleagues, maintaining accurate training records and competency assessments to bridge skill gaps across teams . Promote Packaging & Stakeholder Collaboration: Drive adherence to premium packaging requirements to reduce damage, while serving as a primary point of contact between operational teams and the Account Operations Manager to communicate process updates . What You'll Bring (Skills & Qualifications) The ideal candidate will have : Proven experience in a warehouse, fulfillment, logistics, or e-commerce environment . Demonstrated background training, supervising, coaching, or leading operational teams . Strong communication, organizational, and administrative skills with exceptional attention to detail . Proficiency in using warehouse systems and Microsoft Office applications . What We Offer (Benefits) Location: Distribution Centre / 3PL Site – Rugby . Competitive compensation and benefits aligned with experience . Generous paid time off and public holidays to support your work-life balance . Flexible work options and alternative arrangements where applicable . Comprehensive health, wellness, and retirement plans . Opportunities for continuous learning and professional growth . Ready to lead operational excellence and elevate the customer unboxing experience? Apply today to join our team in Rugby! Category: Operations Group