Quality Assurance Intern (QC Telemarketing) - Sparks English

Job description

Location: Kebayoran Lama, South Jakarta Job Description: Collect and review chat samples from Telemarketing Agents on a regular basis for quality monitoring purposes. Evaluate agent interactions based on established Quality Assurance standards and assessment criteria. Ensure agents follow the approved scripts, SOPs, and communication standards. Identify errors, quality gaps, and areas for improvement in agent-customer interactions. Document QA evaluation results and provide constructive feedback based on monitoring findings. Assist in compiling and analyzing QA results to identify trends and recurring issues. Collaborate with relevant teams to support improvements in Telemarketing Agent performance and service quality. Assist with other Quality Assurance-related tasks and improvement projects as needed. Requirement: Final-year students or fresh graduates are welcome to apply. Interest in Quality Assurance, Customer Experience, Telemarketing, or Operations is a plus. No prior work experience is required; internship, organizational, or part-time experience is a plus. Strong attention to detail and a high level of accuracy. Good analytical skills with the ability to assess interactions objectively. Good written and verbal communication skills. Proficient in Microsoft Excel or Google Sheets; basic data analysis skills are a plus. Able to work independently as well as collaboratively in a team. Good time management skills and comfortable working with targets.