Quality Assurance Lead

Job description

We are looking for an experienced Quality Assurance Lead to join our team and play a key role in shaping how quality is embedded across our scientific operations. This is not a traditional compliance role. You will support diverse scientific teams, each with their own challenges, requirements, and ways of working. One day you could be supporting a specialist analytical testing team with complex accreditation requirements; the next, partnering with operational support teams to strengthen processes and improve how we work. This role is ideal for someone who enjoys variety, thrives on solving problems, and has the confidence to challenge existing thinking. You will be the person who helps teams move from “we can’t do that” to “how can we make that work?” What you’ll be doing Act as a trusted quality partner across SSAS, providing expert guidance on compliance, risk, and continuous improvement Support multiple scientific and operational teams, adapting your approach to different requirements and challenges Lead improvement initiatives that strengthen our Quality Management System and enhance operational effectiveness Interpret accreditation requirements and translate them into practical solutions that work for our teams Deputise for the ISO 17025 Quality Manager and support the ongoing development of our accredited quality framework Collaborate with teams and external accreditation bodies, acting as a project manager to coordinate work and ensure successful outcomes Assess improvement actions, considering criticality, severity, and business impact to prioritise effectively Lead audits, root cause investigations, corrective actions, risk assessments, and change control activities Support the development and optimisation of our electronic Quality Management System (eQMS) Find opportunities to improve processes through technology and smarter ways of working, including solutions such as SharePoint and digital quality tools Coach and support colleagues at all levels, from junior team members through to senior leaders Experience working within an ISO/IEC 17025:2017 accredited laboratory environment A strong understanding of quality management systems, accreditation requirements, and compliance frameworks Experience leading audits, investigations, corrective actions, and continuous improvement activity Quickly grasp different teams, processes, and requirements, adjusting your approach accordingly Experience implementing or improving quality systems, ideally with exposure to digital QMS solutions Strong project management skills, with the ability to coordinate activities across multiple teams Excellent communication skills, with the confidence to influence, challenge, and build relationships What will make you successful? This role requires someone who brings energy, curiosity, and a solutions-focused mindset. You will be someone who: Sees opportunities where others see barriers Can challenge decisions constructively and influence positive change Builds trust quickly with both scientific and operational teams Is comfortable working with ambiguity and creating structure where none currently exists Can balance technical compliance requirements with practical business needs Brings enthusiasm and optimism, helping teams feel that improvement is achievable If you enjoy variety, problem-solving, and being someone who transforms complex challenges into effective solutions, this could be the role for you. Our Values Passion Curiosity Integrity Brilliance Respect Equal opportunities We are committed to ensuring that every job applicant and employee is valued for their individual talents. We strictly prohibit discrimination on the basis of age, disability, race, colour, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or parental status, religion, or belief. We proudly support an inclusive work environment where everyone can compete and succeed based on their merits. For more information about us, please visit our website: At LGC ASSURE, everything we do is driven by one purpose: Science for a Safer World. As part of our Sports & Specialised Analytical Services (SSAS) team, you’ll be joining an internationally recognised laboratory at the forefront of anti-doping and banned substance testing. Our work spans animal sports medication, human drug testing, and dietary supplement certification.