Quality Assurance Lead

Job description

**Who are we?** At OpenPayd, we are building a universal financial infrastructure to power the growth of the digital economy. Our rails-agnostic approach empowers any business to move and manage money globally - across both traditional rails and stablecoins — at scale, and in real time.​ The OpenPayd platform delivers a suite of banking and payments infrastructure: accounts in over 40 currencies, FX, on/off ramp, international and domestic payments, Open Banking services – all via a single API. A global network of licences alongside our best-in-class tech is why we're trusted by 1200+ enterprise clients to process over $300 bn volume annually. ### How will you add value to the OpenPayd journey? - Establish and lead OpenPayd’s Quality Assurance function, including its operating model, governance arrangements and strategic roadmap. - Develop, own and maintain a robust, risk-based Quality Assurance framework. - Conduct objective, risk-based Quality Assurance reviews across customer onboarding and CDD/EDD, periodic and event-driven customer reviews, transaction monitoring, fraud-related activities, and payment operational processes. - Select and document review samples using a risk-based methodology, maintaining a clear evidence trail and appropriate independence from the activities under review. - Assess the quality, completeness, accuracy, consistency, and timeliness of first-line case handling, investigations, risk assessments, approvals, documentation, and decision-making. - Evaluate the design and operating effectiveness of relevant first-line processes and controls, identifying deficiencies, inconsistencies, control weaknesses, and remediation needs. - Perform thematic reviews, identify emerging risks and recurring trends, and record and rate findings consistently. - Prepare clear, evidence-based reports, management information, and KPIs for senior management and governance committees. - Track remediation actions, validate completed corrective measures before closure, and escalate significant, overdue, or systemic issues appropriately. - Work collaboratively with first-line teams, Compliance, Risk, Internal Audit, Regulatory Compliance Monitoring, and other stakeholders, providing constructive feedback and professional challenge. - Support the continuous improvement and risk-based expansion of the Quality Assurance methodology, review programme, sampling approach, checklists, rating criteria, policies, procedures, controls, guidance, and training. ### The ideal candidate will have the following: - Experience in Leading the Quality Assurance, Compliance Assurance functions including: operational assurance, compliance monitoring, audit, or a similar oversight role, preferably within regulated financial services. - Min 8-10 Years of relevant experience with min. 4-5 years of lead/manager experience within QA function - Experience of overseeing QC 1st Line Function, conducting file or case reviews, control testing, or operational process reviews and documenting evidence-based conclusions. - Strong knowledge of KYC, Customer Due Diligence (CDD), Enhanced Due Diligence (EDD), and customer lifecycle management processes. - A good understanding of transaction monitoring, fraud controls, payment operations, and broader financial crime controls. - Excellent attention to detail, analytical ability, and written and verbal communication skills. - The ability to assess complex cases and operational processes, apply policies and review criteria consistently, and present clear conclusions to different audiences. - Experience producing evidence-based reports and management information, analysing Quality Assurance data, and identifying trends and emerging issues. - Experience within fintech, payments, banking, or another regulated financial services environment is desirable. - Knowledge of relevant regulatory expectations and guidance, Quality Assurance methodologies, risk-based sampling, control testing, and relevant case-management systems is desirable. ### Our perks and benefits: - Personal training budget - €3000​ - Subsidised gym membership ​ - Health Insurance ​ - 25 days annual leave + Birthday off and Social Volunteering​ - Up to extra 5 days of A/L for long standing employees​ - Early Friday finish ​ - Wednesday breakfasts, office fruits & drinks always there for you!​ - Annual bonus scheme ​ - Summer and Festive Season Remote policy ​ - We operate on hybrid work model – 3-4 days office based out of 5 working days ​ - Cash incentive plan – assigned after 12 months of service. ​