Quality Assurance Manager

Job description

As the Quality Assurance Manager at Villa Haven, you will be responsible for developing, implementing, and managing quality assurance processes to ensure the highest level of guest satisfaction and operational excellence. You will work closely with all departments to monitor and improve quality standards, conduct audits, and drive continuous improvement initiatives. Proven experience as a Quality Assurance Manager or similar role in the hospitality industry, preferably in a luxury resort or hotel setting. Strong knowledge of quality assurance processes and best practices. Excellent analytical and problem-solving skills. Strong leadership and team management abilities. Excellent communication and interpersonal skills. High attention to detail and a commitment to maintaining high standards. Proficiency in using quality management software and tools. Bachelor's degree in Hospitality Management, Business Administration, or a related field. Proficiency in English; additional languages are an asset. At Villa Haven, understated luxury intertwines seamlessly with its pristine surroundings, fostering an ambiance of serenity and tranquility. Designed as a haven for those yearning to reconnect with nature, the resort blurs the boundaries between indoor and outdoor spaces, providing a holistic retreat for guests seeking rejuvenation.