Quality Assurance Specialist

Career Team is a leading workforce development organization on a mission to transform lives. We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country. At Career Team, we’re solving today’s unemployment challenges with smart software, world-class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you're passionate about making a difference and believe in the power of technology to transform lives, you’ll feel right at home here. **TITLE:** Quality Assurance Specialist **REPORTS TO:** Quality Assurance Manager **LOCATION:** Deep East Texas Workforce Development Area **EMPLOYMENT TYPE:** Full-Time, Non-Exempt Employee Career Team is looking to hire a Quality Assurance Specialist responsible for conducting case file reviews, monitoring data integrity, and ensuring program compliance with contract requirements. This role identifies deficiencies, supports corrective action, and contributes to a culture of continuous improvement across the Deep East Texas project. Work is performed under the supervision of the Quality Assurance Manager. **Your Impact on Career Team’s Success****:** - Conduct regular reviews of participant case files to evaluate accuracy, completeness, and compliance with federal WIOA/TANF, state, local, and corporate policies - Monitor data entered into Work In Texas and other participant information systems for accuracy and timeliness - Identify deficiencies and trends, document findings, and recommend corrective action - Provide internal monitoring, second reviews, and oversight of program activities and requirements - Support staff in resolving file and data issues to ensure no disallowed costs on eligibility - Work with staff to ensure correct documents and case notes are entered into the system for all services provided to customers - Prepare and present quality assurance reports and dashboards to project leadership - Assist with preparation for and response to program monitoring and audits - Support the development and continuous improvement of policies, procedures, and quality management practices - Partner with the Quality Assurance Manager to address recurring issues through targeted staff training - Support the invoicing and expenditure compliance relationship between the funder and the corporate fiscal team, including timely invoice corrections - Process participant exits from the database to hard file in coordination with the leadership team - Serve as a subject matter expert in program compliance and policy - Maintain up-to-date knowledge of standard operating procedures and contract updates - Maintain a high level of accuracy and confidentiality in handling participant information - Approach each day and task with a "ZAG" mindset - Other duties and projects as needed **This position is expected to be 100% onsite. The selected candidate will be required to work onsite at the listed location.** **To Qualify for This Role, You Must Have****:** - Bachelor's degree, or an equivalent combination of education and experience - 2+ years of experience in quality assurance, monitoring, compliance, or case management - Knowledge of WIOA, TANF, and/or SNAP eligibility and documentation requirements - Sharp attention to detail with strong organizational, analytical, research, and critical thinking skills - Computer literate with strong MS Excel skills and the ability to learn specialized databases and software systems - Ability to work across all levels of management and staff in a dynamic team environment - Excellent interpersonal and communication skills (oral and written) - Exceptional time management skills to meet deadlines and complete a high volume of work with speed and accuracy - A demonstrated ability to thrive in a fast-paced environment while maintaining a high level of confidentiality - A Valid Driver's License **Additional Skills/Knowledge Career Team Would Love for This Role****:** - Experience conducting case file reviews or audits in a workforce development setting - Master's or MBA degree - Strong computer skills in MS Excel and Google Sheets - Bilingual or multilingual **Salary**: $38,000 - $40,000 /yr *Salary is commensurate with education and experience. Career TEAM offers a competitive benefits package including healthcare, dental, and personal/vacation time* **Travel****:** As needed **About Career Team:** Founded in 1996, Career Team, LLC is a private workforce development organization. Career Team’s outstanding record of ***accelerating the human condition***has resulted in numerous honors: - Named by Inc. Magazine as one of America's 500 fastest growing privately held companies - Recipient of the US Chamber of Commerce Blue Chip Enterprise Award for innovation - Featured by 60 Minutes, CNN, Money Magazine, Inc. Magazine and the British Broadcasting Network as an innovative, government funded solutions program - Invited to the White House after being cited by the National Welfare-to-Work Partnership and National Alliance of Business as a top 10 US training provider As a socially conscious organization, Career Team has found a healthy balance between for-profit innovation and community enrichment. Looking ahead, the organization will continue to close the nation’s opportunity divide with additional government-funded workforce sites; while also building staff capacity of workforce funding sources and industry providers. See ****for more information. **Career Team is an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. **Background Check Requirements.** Employment is contingent upon successful completion of a background check (including criminal, prior employment and education verification). Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for the position. **California Consumer Privacy Act ("CCPA").** Career Team is committed to complying with the CCPA and all data privacy and laws in the jurisdictions in which it recruits and hires employees. Career Team collects and uses Personal Information for human resources, employment, benefits administration, health and safety, and business-related purposes and to be in legal compliance. Below are the categories of Personal Information we collect and the purposes for which we intend to use this information: **Identifying information**, such as your full name, gender, date of birth, and signature; **Demographic data**, such as race, ethnic origin, marital status, disability, and veteran or military status; **Contact information**, such as your home address, telephone numbers, email addresses, and emergency contact information; **Dependent's or other individual's information**, such as their full name, address, date of birth, and Social Security numbers (SSN); **National identifiers**, such as SSN, passport and visa information, and immigration status and documentation; **Educational and professional background**, such as your work history, academic and professional qualifications, educational records, references, and interview notes; **Employment details**, such as your job title, position, hire dates, compensation, performance and disciplinary records, and vacation and sick leave records; **Financial information**, such as banking details, tax information, payroll information, and withholdings; **Health and Safety information**, such as health conditions (if relevant to your employment), job restrictions, workplace illness and injury information, and health insurance policy information; **Information Systems (IS) information**, such as your search history, browsing history, login information, and IP addresses on the Company's information systems and networks; **Biometric information**, such as facial recognition, fingerprints, iris or retina scans, keystroke, or other physical patterns; and **Geolocation data**, such as time and physical location related to use of an internet website, application, device, or physical access to a Company office location. The Company collects Personal Information to use or disclose as appropriate to: (1) Comply with all applicable laws and regulations; (2) Recruit and evaluate job applicants and candidates for employment; (3) Conduct background checks; (4) Manage your employment relationship with us, including for: (a) onboarding processes; (b) timekeeping, payroll, and expense report administration; (c) employee benefits administration; (d) employee training and development requirements; (d) the creation, maintenance, and security of your online employee accounts; (e) reaching your emergency contacts when needed, such as when you are not reachable or are injured or ill; (f) workers' compensation claims management; (g) employee job performance, including goals and performance reviews, promotions, discipline, and termination; and (h) other human resources purposes; (5) Manage and monitor employee access to company facilities, equipment, and systems; (6) Conduct internal audits and workplace investigations; (7) Investigate and enforce compliance with and potential breaches of Company policies and procedures; (8) Engage in corporate transactions requiring review of employee records, such as for evaluating potential mergers and acquisitions of the Company; (9) Maintain commercial insurance policies and coverages, including for workers' compensation and other liability insurance; (10) Perform workforce analytics, data analytics, and benchmarking; (11) Administer and maintain the Company's operations, including for safety purposes; (12) For client marketing purposes; (13) Exercise or defend the legal rights of the Company and its employees, and affiliates, customers, contractors, and agents; and (14) to comply with requirements of government grants, including, but not limited to, program and audit requirements.