Quality Assurance Specialist - Social WorkStarting Salary Pay: $60,385 - $72,462Golden Gate Regional Center is looking to hire a Quality Assurance Specialist who evaluates and monitors residential, day and specialized services within Agency’s three counties to ensure the quality of services provided to people supported to and in compliance with Title XVII, California Code of Regulations, Agency standards and best practices for programs. ResponsibilitiesCoordinates and conducts quality assurance evaluations on community programs, including writing evaluation reports, conducting follow-ups, and providing ongoing monitoring Acts as an independent evaluator, as an evaluation team leader, or as a QA team memberParticipates in State reviews of GGRC servicesIn coordination with other staff, revise evaluation tools for residential and nonresidential programs as needed based upon working knowledge of Title XVII regulations and best practices in the field Analyze and review changes in relevant sections of Title XVII and XXII and DDS standard regulations and makes policy recommendations as appropriateParticipates in the Request for Proposal process for service provider selection as neededDevelops plans of correction for underperforming programs as needed and provides follow upServe on in-house and community committees and task forces to improve quality of community programs Provide specialized training workshops in evaluation and monitoring for service providers, GGRC staff, and community representativesParticipates in meetings with Community Care Licensing and other regional centersEvaluate a Family Homes Agency (FHA) once a year and provide ongoing technical assistance to the FHAProvide technical assistance to community programs, including targeted training seminarsParticipate in special projects, and assist with additional duties or tasks as assigned RequirementsEducation/Training Bachelor’s degree in social work or related human services field. Master’s degree is preferred 2+ years post-graduate work, one of which must be in the field of developmental disabilitiesSkillsWritten communication: ability to develop standard business communications, using proper grammar, spelling and punctuationOral communication: ability to convey complex information and ideas in a clear, concise and professional mannerDocumenting and maintaining accurate data, reports and recordsBasic familiarity with MS Word®, MS Excel®, MS PowerPoint®, MS Outlook® or similar software applicationsAbility to work with a diverse group of peopleProgram evaluation and developmentSeminar and workshop presentationParticipate in special projects, and assist with additional duties or tasks, as assignedMaintain all client information as confidential in compliance with the federal Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Lanterman ActCompetency Traits Ability to collaborate with a broad spectrum of providers and community partners Communication of technical requirements (policies, procedures, regulations and expectations) to diverse groupsProblem identification and analysisAbility to interpret guidelines and standards and apply them in a fair and consistent mannerActive listeningAdaptabilityCollaboration/TeamworkCustomer service orientationOrganizational skillsTime managementSelf directionDesired Qualifications:Experience in multi-cultural settings and/or multi-lingual capacityBenefitsWhat are the benefits to working with GGRC?We offer a comprehensive benefits package including Medical and Dental benefits with a generous employer contribution and additional employer paid Life, Disability and Vision coverage10% employer contribution to a 403(b) retirement account to help you save for the future!GENEROUS TIME OFF BENEFITS!!!No really, we mean generous:13 vacation days, 15 sick days, 11 paid holidays, 6 personal holidays, and up to 5 paid days for continuing educationWhat makes GGRC so special?GGRC values diversity, we believe in creating an environment where people of all backgrounds can collaborate to find solutions to complex problems. We are community minded and passionate.GGRC values each person as a full, robust, and unique individual and interacts with each person in a manner that is respectful and responsive. We endeavor to place each person at the center of his, her or their own life. We approach each person as an expert on his, her or their own life and identity with a clear and attentive inquiry into what is important to, as well as important for, that one person (whether coworker or person-served, family member or other stakeholder).How to apply:GGRC values diversity; people of all backgrounds are encouraged to apply. Please complete the application and submit your most recent resume. If you feel that the questions do not accurately capture what you have to offer Golden Gate Regional Center, you are also welcome to attach a cover letter. Applications are being reviewed on a rolling basis so we encourage you to submit yours soon. We look forward to reading your application.Golden Gate Regional Center is an Equal Opportunity Employer.
Quality Assurance Specialist - Social Work
Starting Salary Pay: $60,385 - $72,462
Golden Gate Regional Center is looking to hire a Quality Assurance Specialist who evaluates and monitors residential, day and specialized services within Agency’s three counties to ensure the quality of services provided to people supported to and in compliance with Title XVII, California Code of Regulations, Agency standards and best practices for programs.
Responsibilities
- Coordinates and conducts quality assurance evaluations on community programs, including writing evaluation reports, conducting follow-ups, and providing ongoing monitoring
- Acts as an independent evaluator, as an evaluation team leader, or as a QA team member
- Participates in State reviews of GGRC services
- In coordination with other staff, revise evaluation tools for residential and nonresidential programs as needed based upon working knowledge of Title XVII regulations and best practices in the field
- Analyze and review changes in relevant sections of Title XVII and XXII and DDS standard regulations and makes policy recommendations as appropriate
- Participates in the Request for Proposal process for service provider selection as needed
- Develops plans of correction for underperforming programs as needed and provides follow up
- Serve on in-house and community committees and task forces to improve quality of community programs
- Provide specialized training workshops in evaluation and monitoring for service providers, GGRC staff, and community representatives
- Participates in meetings with Community Care Licensing and other regional centers
- Evaluate a Family Homes Agency (FHA) once a year and provide ongoing technical assistance to the FHA
- Provide technical assistance to community programs, including targeted training seminars
- Participate in special projects, and assist with additional duties or tasks as assigned
Requirements
Education/Training
- Bachelor’s degree in social work or related human services field. Master’s degree is preferred
- 2+ years post-graduate work, one of which must be in the field of developmental disabilities
Skills
- Written communication: ability to develop standard business communications, using proper grammar, spelling and punctuation
- Oral communication: ability to convey complex information and ideas in a clear, concise and professional manner
- Documenting and maintaining accurate data, reports and records
- Basic familiarity with MS Word®, MS Excel®, MS PowerPoint®, MS Outlook® or similar software applications
- Ability to work with a diverse group of people
- Program evaluation and development
- Seminar and workshop presentation
- Participate in special projects, and assist with additional duties or tasks, as assigned
- Maintain all client information as confidential in compliance with the federal Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Lanterman Act
Competency Traits
- Ability to collaborate with a broad spectrum of providers and community partners
- Communication of technical requirements (policies, procedures, regulations and expectations) to diverse groups
- Problem identification and analysis
- Ability to interpret guidelines and standards and apply them in a fair and consistent manner
- Active listening
- Adaptability
- Collaboration/Teamwork
- Customer service orientation
- Organizational skills
- Time management
- Self direction
Desired Qualifications:
- Experience in multi-cultural settings and/or multi-lingual capacity
Benefits
What are the benefits to working with GGRC?
We offer a comprehensive benefits package including Medical and Dental benefits with a generous employer contribution and additional employer paid Life, Disability and Vision coverage
10% employer contribution to a 403(b) retirement account to help you save for the future!
GENEROUS TIME OFF BENEFITS!!!
No really, we mean generous:
13 vacation days, 15 sick days, 11 paid holidays, 6 personal holidays, and up to 5 paid days for continuing education
What makes GGRC so special?
GGRC values diversity, we believe in creating an environment where people of all backgrounds can collaborate to find solutions to complex problems. We are community minded and passionate.
GGRC values each person as a full, robust, and unique individual and interacts with each person in a manner that is respectful and responsive. We endeavor to place each person at the center of his, her or their own life. We approach each person as an expert on his, her or their own life and identity with a clear and attentive inquiry into what is important to, as well as important for, that one person (whether coworker or person-served, family member or other stakeholder).
How to apply:
GGRC values diversity; people of all backgrounds are encouraged to apply. Please complete the application and submit your most recent resume. If you feel that the questions do not accurately capture what you have to offer Golden Gate Regional Center, you are also welcome to attach a cover letter. Applications are being reviewed on a rolling basis so we encourage you to submit yours soon. We look forward to reading your application.
Golden Gate Regional Center is an Equal Opportunity Employer.
Golden Gate Regional Center (GGRC) is a state- and federal-funded nonprofit organization serving individuals with developmental disabilities in Marin, San Francisco and San Mateo counties.GGRC values diversity, we believe in creating an environment where people of all backgrounds can collaborate to find solutions to complex problems. We are community minded and passionate.GGRC values each person as a full, robust, and unique individual and interacts with each person in a manner that is respectful and responsive. We endeavor to place each person at the center of his, her or their own life. We approach each person as an expert on his, her or their own life and identity with a clear and attentive inquiry into what is important to, as well as important for, that one person (whether coworker or person-served, family member or other stakeholder).
Golden Gate Regional Center (GGRC) is a state- and federal-funded nonprofit organization serving individuals with developmental disabilities in Marin, San Francisco and San Mateo counties.
GGRC values diversity, we believe in creating an environment where people of all backgrounds can collaborate to find solutions to complex problems. We are community minded and passionate.
GGRC values each person as a full, robust, and unique individual and interacts with each person in a manner that is respectful and responsive. We endeavor to place each person at the center of his, her or their own life. We approach each person as an expert on his, her or their own life and identity with a clear and attentive inquiry into what is important to, as well as important for, that one person (whether coworker or person-served, family member or other stakeholder).
