DATAMARK, Inc. is on the lookout for a committed and detail-oriented Quality Auditor to enhance our operations. As a key player in the business process outsourcing industry, DATAMARK values excellence and precision in all our services. The Quality Auditor will be essential in assessing and ensuring the quality of our various processes and services through detailed auditing practices.The ideal candidate will be responsible for maintaining and improving the company’s quality standards as outlined by project requirements and client specifications. This role also involves understanding quality metrics and their impact on overall project performance.Key Responsibilities: Fully understand and document the process flow. Familiarize with the quality standards set by clients and the requirements of different projects. Consistently meet daily quality audit targets and adhere to audit patterns. Provide timely and constructive feedback to team members to enhance their quality performance. Stay updated on process changes and communicate effectively with team members regarding these updates. Analyze team performance data on quality metrics and develop action plans for improvement. RequirementsQualifications: Minimum Qualifications: Education Requirement: High School diploma or equivalent. Field Experience: At least 6 months of experience in a related project with proven performance. Position Experience: Minimum 6 months experience in a Quality Auditor role or similar capacity. Other Qualifications: Completion of at least 12 months with DATAMARK. A minimum of 6 months in the current process. No client escalations in the past 6 months. No behavioral or adherence issues reported in the last 6 months. Work Environment: Sedentary work may be required: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force constantly to move objects, including the human body. The role requires close visual acuity for tasks such as preparing and analyzing data, transcribing, checking computer terminals, and extensive reading. The worker will not be substantially exposed to adverse environmental conditions typical of most office environments.
DATAMARK, Inc. is on the lookout for a committed and detail-oriented Quality Auditor to enhance our operations. As a key player in the business process outsourcing industry, DATAMARK values excellence and precision in all our services. The Quality Auditor will be essential in assessing and ensuring the quality of our various processes and services through detailed auditing practices.
The ideal candidate will be responsible for maintaining and improving the company’s quality standards as outlined by project requirements and client specifications. This role also involves understanding quality metrics and their impact on overall project performance.
Key Responsibilities:
- Fully understand and document the process flow.
- Familiarize with the quality standards set by clients and the requirements of different projects.
- Consistently meet daily quality audit targets and adhere to audit patterns.
- Provide timely and constructive feedback to team members to enhance their quality performance.
- Stay updated on process changes and communicate effectively with team members regarding these updates.
- Analyze team performance data on quality metrics and develop action plans for improvement.
Requirements
Qualifications:
- Minimum Qualifications:
- Education Requirement: High School diploma or equivalent.
- Field Experience:
- At least 6 months of experience in a related project with proven performance.
- Position Experience:
- Minimum 6 months experience in a Quality Auditor role or similar capacity.
- Other Qualifications:
- Completion of at least 12 months with DATAMARK.
- A minimum of 6 months in the current process.
- No client escalations in the past 6 months.
- No behavioral or adherence issues reported in the last 6 months.
Work Environment:
- Sedentary work may be required: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force constantly to move objects, including the human body.
- The role requires close visual acuity for tasks such as preparing and analyzing data, transcribing, checking computer terminals, and extensive reading.
- The worker will not be substantially exposed to adverse environmental conditions typical of most office environments.
DATAMARK, Inc. is a prominent Contact Center and Business Process Outsourcing (BPO) company based in El Paso, Texas, established in 1989. It serves Fortune 500 companies and major enterprises, operating across the U.S., Mexico, and India. Our services include omnichannel, multilingual contact center solutions, dynamic BPO, and digital mailroom solutions, all enhanced with Robotic Process Automation (RPA) and Artificial Intelligence (AI). Datamark prioritizes driving value and business growth for our clients, ensuring exceptional interactions through our customer experience ecosystem. Guided by Lean Six Sigma methodologies, we collaborate with clients for process enhancement, aiming for operational excellence and lasting partnerships. Datamark, emphasizes innovation, reliability, and a forward-looking approach to outsourcing.
DATAMARK, Inc. is a prominent Contact Center and Business Process Outsourcing (BPO) company based in El Paso, Texas, established in 1989. It serves Fortune 500 companies and major enterprises, operating across the U.S., Mexico, and India. Our services include omnichannel, multilingual contact center solutions, dynamic BPO, and digital mailroom solutions, all enhanced with Robotic Process Automation (RPA) and Artificial Intelligence (AI). Datamark prioritizes driving value and business growth for our clients, ensuring exceptional interactions through our customer experience ecosystem. Guided by Lean Six Sigma methodologies, we collaborate with clients for process enhancement, aiming for operational excellence and lasting partnerships. Datamark, emphasizes innovation, reliability, and a forward-looking approach to outsourcing.
