Quality Control Coordinator

Job description

Summary The Quality Control Coordinator is responsible for maintaining product quality, freshness, food safety, and presentation standards across designated fresh categories including produce, meat, seafood, deli, dairy and frozen. This role ensures that all perishable products meet company standards for freshness, cleanliness, expiration control, and customer satisfaction while minimizing waste and supporting daily store operations. Job Responsibilities and essential duties include but are not limited to • Conduct daily freshness and quality inspections for all perishable departments. • Monitor expiration dates, product rotation, and FIFO (First In, First Out) procedures. • Identify and remove damaged, expired, spoiled, or non-compliant products from the sales floor and backroom. • Verify product temperatures and ensure cold chain compliance for refrigerated and frozen items. • Perform quality checks on incoming deliveries and report issues with vendors or receiving conditions. • Support market-down and sell-through activities to reduce waste and improve inventory turnover. • Ensure cleanliness and sanitation standards are maintained in shop floor displays, storage areas, and preparation spaces. • Monitor display conditions including facing, stocking levels, product presentation, and freshness appearance. • Maintain accurate records related to quality inspections, temperature logs, waste tracking, and corrective actions. • Coordinate with fresh departments regarding product quality concerns, recalls, or urgent corrective actions. • Assist with implementation and compliance of food safety policies, SOPs, and company quality standards. • Report recurring quality issues, shrink concerns, and operational risks to management. • Support inventory control and stock organization for perishable goods. • Participate in store audits, inspections, and operational improvement activities. Core Competencies • Attention to Detail • Food Safety Awareness • Sense of Urgency • Organization and Cleanliness • Product Knowledge • Customer Focus • Team Collaboration • Accountability and Reliability Qualification Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience A high school diploma or equivalent is required; minimum two to three years of work experience in a supermarket environment preferred; previous food handling experience preferred; customer service experience in a similar or comparable work environment; strong verbal communication skills; or any equivalent combination of formal training and/or experience which provided the necessary knowledge, skills and abilities thereof. Language Skills Ability to read, analyze, and interpret general business data and effectively respond to the data. Ability to write routine reports and correspondence. Ability to effectively present information and respond to questions from vendors, customers, employees, or others involved or associated in the warehouse section function. Mathematical Skills Ability to work with mathematical concepts relevant to the role such as addition, subtraction, multiplication, and division. General knowledge of basic accounting a plus. Reasoning Ability Ability to define problems, collect data, establish facts, and draw valid conclusions. Certificates, Licenses, Registrations A valid health certificate, ServSafe Food Service Manager’s Certificate or ability to obtain one. Other Skills and Abilities: Knowledgeable in use of computer software applications customarily used in the job function at an appropriate proficiency level. Physical Demands of the Job • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; stoop, kneel, crouch, or crawl. • The employee will also lift, push, pull, and/or carry 50 pounds or more. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus. Working Conditions The intensity, frequency, and duration of these physical and mental demands can vary based on the specific tasks, and operational needs. Adherence to safety protocols and proper lifting techniques is crucial to mitigate the risk of injury in a retail environment that involves physical activities. Proper personal protective equipment (PPE) will be provided and is mandatory in designated areas and job tasks. Adherence to safety guidelines and protocols is mandatory. Employees are expected to report any unsafe conditions or incidents promptly. Other duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. The job description will be subject to periodic review. Responsibilities and activities may be amended or changed at any time with or without notice to meet the changing needs of the business. Pan Pacific Retail Management (Guam) Co., Ltd. is proud to be an equal opportunity employer. All employment decisions shall be made without regard to age, race, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.