Quality Control Lead

Job description

**Who are we?** At OpenPayd, we are building a universal financial infrastructure to power the growth of the digital economy. Our rails-agnostic approach empowers any business to move and manage money globally - across both traditional rails and stablecoins — at scale, and in real time.​ The OpenPayd platform delivers a suite of banking and payments infrastructure: accounts in over 40 currencies, FX, on/off ramp, international and domestic payments, Open Banking services – all via a single API. A global network of licences alongside our best-in-class tech is why we're trusted by 1000+ enterprise clients to process over $180bn volume annually. ### How will you add value to the OpenPayd journey? - Conduct independent quality control reviews of: Customer onboarding process, Transaction monitoring alerts and investigations and periodic and event-driven customer reviews - Assess the completeness, accuracy, and quality of case handling, documentation, and decision-making - Verify compliance with internal policies, procedures, regulatory obligations, and risk frameworks - Identify errors, inconsistencies, control weaknesses, and areas requiring remediation - Document review findings and provide clear, constructive feedback to operational teams and managers - Produce quality control reports, scorecards, trend analysis, and management information (MI) - Monitor recurring issues and identify opportunities for process improvements and targeted training - Support root cause analysis and corrective action plans. - Partner with Onboarding, Financial Crime Operations, Compliance, and Risk teams to improve quality standards and consistency - Contribute to the development and maintenance of quality control methodologies, checklists, and review frameworks - Assist with regulatory, internal audit, and compliance assurance activities where required - Support the expansion of the Quality Control framework into additional operational functions over time - Participate in quality initiatives designed to improve efficiency, effectiveness, and customer experience - Help drive a culture of quality, accountability, and continuous improvement across Operations ### The ideal candidate will have the following: - Experience in Quality Control, Quality Assurance, or a similar operational oversight role - Strong understanding of KYC, Customer Due Diligence (CDD), Enhanced Due Diligence (EDD), and customer lifecycle management processes - Knowledge of transaction monitoring and financial crime controls - Excellent attention to detail and analytical skills - Strong written and verbal communication skills - Ability to assess complex cases and apply policies consistently - Experience producing reports and management information. Experience within fintech, payments, banking, or other regulated financial services environments - Understanding of AML, sanctions, fraud, and financial crime regulations. - Experience with quality assurance frameworks, audit methodologies, or compliance testing. - Familiarity with case management and workflow systems ### Our perks and benefits: - Personal training budget - £3000 - Cycle to Work scheme - Discounted gym membership - £80 towards any gym - Corporate discounts via PerkBox - Travel loan - Company Pension plan - Health, Dental & Life Insurance - Wednesday office breakfasts, office fruits and a full bar & regular team socials - 25 days annual leave plus the Bank Holidays, extra day off for Birthday & Social Volunteering