Quality Customer Service Techn.

Job description

Your Key Responsibilities Interacts with production operators and team leads and can escalate issues to Production Supervisors and QMPP Responsible of overseeing all QC activities across their area in the plant (North/South Building) in a daily basis Writes ePCA's and eQA as needed Good product knowledge of processes and routing Excellent knowledge of QCMS and Hold Tags Can assist in preparing for external audits by verifying documentation on production floor is current and approved .Advanced knowledge of IPC Standards Can provide feedback to process and supplier quality engineer on line quality issues. Must be able to fill in as needed in any of the other QC positions across the plant Ensure that all QC checks/activities across their area in the plant (North/South Building) are being completed, and quality issues are properly escalated when needed Provide support to other QCs when needed, containments, pack inspections, sorting activities etc. Ensure that all personnel are following the proper procedures to produce a quality product Must be able to lead root cause investigation and work with manufacturing engineering, quality engineering, and production as necessary to identify areas and assist in providing resolution Able to communicate clearly and present data to engineering and management when needed Employs various problem-solving techniques to drive problems to permanent corrective action Audit production documents and revise as needed Performs random line audits and inspections and follows up on nonconformances if any found 5S Area Leader, Facilitate 5S improvements in the area Must be able to work together with cross-functional teams when solving quality-related issues Performs all work in accordance with established safety procedures Usually works on all shifts (same with the shift plan of the manufacturing line). Follow Quality Policy Technical compliance of VT Rules Comply with ESH, LEAN and 5S rules,etc. Familiar with VT QMS, esp. Job-related rules include production restart, PokaYoke - Jidoka, structured problem solving, etc. Familiar with Tools: MES Internal incidents Ensure approach of structure problem solving in Shopfloor area, by coaching of SPS basics. Support in projects to improve the quality performance in manufacturing line Ensure quality by authority to stop production Stop production line in case quality requirements are not fulfilled and ensure corrective actions be defined and verified. In case of deviation, non-conformance management to be initiated (incl. sorting, Block Stock of parts,etc.) • Ensure quality by regular check of production documentation (e.g. Jidoka, Scrap) Ensure quality by authority to restart the line once root cause of problem got identified and contained Support capability check of manufacturing equipment during line release phase like cross section, capability report collection, hardness measurement, process quality parameter collection, etc. Involved in execution and monitoring according to VT0311016 - Change Management Participate in implementing new changes on the shop floor, ensuring adherence to quality standards Assist in managing deviations on a production line as per Shop Floor Deviation Management protocols • Support in documentation and tracking of changes in production processes and quality control methods Involved in execution and monitoring according to VT0311016 - Change Management Participate in implementing new changes on the shop floor, ensuring adherence to quality standards Assist in managing deviations on a production line as per Shop Floor Deviation Management protocols • Support in documentation and tracking of changes in production processes and quality control methods Your Qualifications Associates of Applied Science in Electronics, Mechatronics, or similar technical degree, or Military Training Certification 1 -3 years of equivalent experience in Electronics Ability to lift 28 pounds unassisted. Must be able to stand for periods up to 12 hours. Must be able to Push, Pull Reach, Twist, Turn, Stoop, Walk, Stand for 12 hours. Office software skills Communication skills Understand production process and quality-related tools (e.g., POKAYOKE, Jidoka, defects handling, etc.)