Quality Engineer (After Sales)

Job description

About Bitdeer: Bitdeer is a world-leading technology company for Bitcoin mining and AI cloud. Bitdeer is committed to providing comprehensive Bitcoin mining solutions for its customers. Apart from designing industry-leading ASIC chips and manufacturing mining rigs, the Group handles complex processes involved in computing across the value chain. This includes equipment procurement, transport logistics, datacenter design and construction, equipment management, and network and facility operations. Bitdeer also offers advanced cloud capabilities to customers with a high demand for artificial intelligence. Headquartered in Singapore, Bitdeer operates globally with a diversified 3 GW energy portfolio, and deploys Bitcoin mining and HPC datacenters in the United States, Bhutan, Norway, Canada, Malaysia, and Ethiopia. Key Responsibilities: Quality Management: Serve as the primary stakeholder and main point of contact for all escalated product quality issues, taking full accountability for their tracking and resolution. Data Investigation & Analysis : Gather, study, and interpret performance and failure data to thoroughly investigate quality issues. Identify root causes and escalate complex problems to the appropriate technical stakeholders when necessary. Be proactive and establish preventive quality measures, including design guidelines, validation plans, and process controls, to minimize recurrence of known failure mechanisms. Triage & Resolution: Prioritize and triage incoming quality issues based on criticality, frequency, and business impact to ensure targeted and productive resolutions. Provide actionable engineering or process solutions wherever possible. Cross-Functional Collaboration: Act as the vital bridge between the R&D, Aftersales, and Manufacturing teams. Facilitate seamless communication and ensure alignment on the tracking, handling, and resolution of all Sealminer-related quality matters. Best-practices and Continuous Improvement: Develop and maintain a centralized knowledge base of failure modes, lessons learned, and best practices to enable organizational learning and faster issue resolution. Stakeholder Communication: Maintain a high level of transparency by providing prompt, accurate, and regular updates to all relevant stakeholders regarding the status of quality investigations and corrective actions. Ad-Hoc Duties: Assist with any other tasks as assigned by the team lead or management. How you will stand out: Experience: Proven experience in a Quality Engineering, Quality Assurance, or similar technical role, preferably within hardware and electronics. Having semiconductor manufacturing experience would be a plus. Analytical Skills: Strong ability to gather and analyze technical data to drive Root Cause Analysis (RCA) and implement Corrective and Preventive Actions (CAPA). Communication Skills: Excellent written and verbal communication skills, with a proven ability to translate complex technical findings into clear updates for cross-functional teams. Problem-Solving: A proactive, solution-oriented mindset. You shouldn't just flag problems; you should be driven to find and implement practical solutions. Project Management: Strong organizational skills with the ability to manage multiple ongoing investigations simultaneously and prioritize tasks under pressure. What you will experience working with us: A culture that values authenticity and diversity of thoughts and backgrounds; An inclusive and respectable environment with open workspaces and exciting start-up spirit; Fast-growing company with the chance to network with industrial pioneers and enthusiasts; Ability to contribute directly and make an impact on the future of the digital asset industry; Involvement in new projects, developing processes/systems; Personal accountability, autonomy, fast growth, and learning opportunities; Attractive welfare benefits and developmental opportunities such as training and mentoring. -------------------------------------------------------------------- Bitdeer is committed to providing equal employment opportunities in accordance with country, state, and local laws. Bitdeer does not discriminate against employees or applicants based on conditions such as race, colour, gender identity and/or expression, sexual orientation, marital and/or parental status, religion, political opinion, nationality, ethnic background or social origin, social status, disability, age, indigenous status, and union.