Quality Engineer in Customer Complaint Handling (m/w/d)

Job description

KEY RESPONSIBILITIES In this exciting position your responsibilities include amongst others: • Be in the lead for complaint handling processes and in time reporting • Support complex activities to identify root causes as well as the implementation of containment and corrective actions • Review and discuss 8D reports with root cause organization and approve them • Explain technical details as well as corrective actions to customers • Join crisis teams and carry out risk assessments • Support alerts and product recalls • Work in international teams across the globe and support companywide quality improvements • Work in close cooperation with local and international quality labs • Key user for Quality IT tools • Provide reporting of complaint statistics to internal stakeholders YOUR PROFILE • PhD or Master’s degree in electrical engineering or physics • Minimum 3 years in a similar position preferred • Knowledge in semiconductor assembly processes as well as in semiconductor applications, preferably for discrete devices • Knowledge of standard quality and problem-solving tools, like 8D report, 3x5 Why analysis is of advantage, FMEA etc. preferred • Know how in standard software tools (e.g. Office, Excel), problem solving techniques and in statistical data analysis • Very good spoken and written English • Confidence in technical discussions with customers. • Very good communication and presentation skills • Good team player and willingness to travel This is your department and colleagues: •You will be part of the Quality department, but you will cooperate with many other departments like deveopment, fab engineering, marketing, product management and industrial engineering. This is what Nexperia offers: •Nexperia is an international company with sites in several countries. Our customers are companies from all around the world. Talent acquisition based on Nexperia vacancies is not appreciated. Nexperia job adverts are Nexperia copyright © material and the word Nexperia® is a registered trademark. D&I Statement As an equal-opportunity employer, Nexperia values diversity not just because it is the right thing to do but because diverse teams perform better. We are dedicated to being inclusive, and a proof point of this dedication is that we were the main partner of the very first Dutch Paralympic Team NL House during the Paris 2024 Paralympic Games. Our recruitment process is inclusive and accessible to all, and we consider all applicants fairly, as well as providing a safe work environment and reasonable adjustments where requested. In addition, we offer our colleagues the possibility to join employee resource groups such as the Pride Network Group or global and local Women's groups. Nexperia is committed to increasing women in management positions to 30% by 2030.