Quality Field Tech- Electrical- B Shift

Job description

Objective of job: To assure customer service and satisfaction as it pertains to product quality of wire harnesses. To act as a communication link in addressing customer complaints. To assist in the prevention of defects and the improvement of processes and products through interface with customer line personnel, business unit staff, and plant technical & quality specialists. Principal activities: Responds to customer complaints for wire harnesses products. Coordinates immediate actions at customer facility in response to complaints, including but not limited to; containing, sorting, and reworking suspected material. Monitors progress to ensure that customer requirements and deadlines are met for every activity such as, inspections/reworks/engineering changing. Documents and communicates all rework/inspection actions performed at customer’s site and manufacturing locations pertaining to customer complaints and DRX internal quality issues. Check and analyze all the reject parts and coordinates returns of defective products if needed. Works closely with BMW line workers attending to their concerns pertaining to harnesses in effort to prevent possible future defects. Acts as the first point of contact to the customer regarding product quality (wire harnesses & other issues, as required) Performs tasks related to rework area, as assigned by the supervisor. Documents and reports the rework activities for wiring harnesses. Directs the upgrading of equipment to ensure timeliness and customer satisfaction. Maintains functionality of the rework area and in charge of the inventory of components at BMW and DAA cabinets. Keep an active inventory by ordering used and new released parts. Performs any additional tasks pertaining to customer quality, as assigned by the supervisor In charge of reviewing all the issues reported by the customer, and work on providing the suitable information for both parties involved. Provides information for the rework minutes incidents. Utilizes previous field experience to suggest improvements and to serve on continuous- improvement. Job Requirements: Associate's Degree preferred or equivalent work experience in related field. 1 to 2 years of Quality experience. 1 to 2 years of Customer Service experience within the Automotive Industry is desired. We are looking forward to your application. Company / Legal Entity: DAA Dräxlmaier Automotive of America LLC., Org-Code: O-AM1-LME17