Quality Lead – Remediation and Change

Job description

Transform lives, every single day Do you want a career that means more? At Anglicare Sydney, we bring the strength, support and purpose to make it happen. We're a well-respected not-for-profit that has been serving people in need for over 170 years. Every year, we help thousands of people through person-centred care and support services that strengthen lives and communities. As our Quality & Compliance Specialist - Seniors Communities, you'll play a critical role in supporting the quality, safety and compliance of services delivered across our Seniors Communities portfolio. Join a collaborative and purpose-driven team where excellence, compassion and continuous improvement are at the heart of everything we do. Your opportunity Reporting to the Head of Quality and Risk, you will support the delivery, monitoring and continuous improvement of quality, compliance and risk programs across Seniors Communities. Working closely with operational leaders and stakeholders, you'll help ensure services remain aligned with legislative, regulatory and accreditation requirements while promoting a culture of safety and quality. With integrity and professionalism, you will: Conduct audits, reviews and inspections to assess compliance and quality outcomes. Support accreditation readiness and ongoing compliance with industry standards and legislative requirements. Assist with risk management activities, incident investigations and follow-up actions. Review and maintain policies, procedures and compliance frameworks to support best practice. Deliver training, guidance and support to leaders and teams on compliance, quality and risk management. What you'll bring You are a proactive and detail-oriented quality professional who thrives in a regulated environment. You enjoy partnering with stakeholders, analysing data and driving improvements that enhance outcomes for residents, customers and teams. You share our values of Integrity, Justice, Compassion and Excellence, and bring a collaborative approach to everything you do. You will also need: Relevant tertiary qualifications in Quality Management, Risk Management, or a related discipline. Demonstrated experience in quality assurance, compliance, governance or risk management within aged care, retirement living, health or a similar regulated sector Experience conducting audits and supporting accreditation processes. Strong understanding of compliance frameworks, legislation and regulatory standards. Excellent communication, reporting and stakeholder engagement skills. Ideally, you'll also have: Experience supporting incident management and organisational risk programs. Strong analytical and problem-solving capabilities. Experience delivering training and education to operational teams. A continuous improvement mindset with the ability to influence positive change. Why Anglicare? For 170 years Anglicare has been serving those in need - providing care to older people and services to the vulnerable. Today we employ 6,000 staff and are blessed to serve alongside 1,500 volunteers. We provide meaningful opportunities and choice, both for the individuals and communities we support and the dedicated people here who make it happen. At Anglicare, you’ll get the security, stability and opportunities that come with a strong, well-established organisation that’s ready for the future. You’ll belong to a community of kind, humble and respectful people of all faiths and backgrounds. You will also be supported to gain new knowledge, deepen your experience and expertise, and shape a rewarding career. On top of that, here are just some of the tangible benefits you will enjoy in a career with us: Flexible work options to get the most out of work and life Increase your take-home pay with salary packaging Ongoing professional development and leadership training to advance your career Exclusive discounts to over 400 retailers Employee Assistance Program and Fitness Passport with discounts to over 800 gyms for you and your family Are you ready for a career that means more? To apply for this role, please click the ‘Apply’ button. All applicants will receive a response. Anglicare is as wonderfully diverse as the customers and communities we support. While we are guided by our Christian-based values, our team includes people of all faiths and backgrounds who share our commitment to serving others, and we value the diverse perspectives they bring. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, genders, abilities and cultural backgrounds. Disclaimer: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes. Application Close Date: August 26, 2026