Quality Manager

Job description

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. Join our campus in Thomasville, GA. (Onsite) Relocation assistance is available as required Quality Manager - People & Process Leader with 5+ Years of Quality Experience and a BS in Engineering or Science The Quality Manager will oversee end‑to‑end manufacturing and fabrication of water filtration equipment, including laser and saw cutting, welding, painting, and final assembly. This role partners closely with the Sr. Quality Manager and the Thomasville Operations Director, working cross‑functionally to drive quality excellence and support key business objectives. This is a fully on‑site role located at the Thomasville, GA campus. Standard working hours are 7:30 a.m. to 4:30 p.m . The Quality Manager is responsible for supporting all quality needs across the Thomasville operations. Thomasville, Georgia is experiencing strong and sustained growth, driven by a revitalized downtown district, ongoing industrial expansion, and an exceptional quality of life. Widely recognized as one of the premier small towns in the South, Thomasville offers an attractive environment for both businesses and professionals seeking long-term opportunity Responsibilities Team Leadership: Lead and develop a team of five direct reports using the MDI (Manage for Daily Improvement) process Provide coaching, feedback, and daily support Quality Data & Reporting: Collect, analyze, and report on Customer DPD (Defects per Delivery), Supplier PPM (Parts per Million), COPQ (Cost of Poor Quality), and NCRs (Non‑Conformance Reports) Root Cause & Problem Solving: Champion the 8‑Step problem‑solving methodology Lead and support RCCA activities Customer Focus: Understand customer requirements and integrate feedback into quality processes Non‑Conformance Management: Oversee the NCR process and ensure timely resolution Supplier Quality: Monitor supplier performance and lead supplier‑related root cause investigations Engineering Collaboration: Partner with Engineering to track and resolve drawing improvements (ECMs) Quality Systems & Documentation: Develop and implement quality procedures and standards Maintain quality records, reports, and documentation Implement relevant quality checks and processes (e.g., PPAP) ISO 9001 Leadership: Lead the Thomasville site through ISO 9001 certification Customer Returns: Manage Quality RMAs and drive corrective actions Continuous Improvement: Lead initiatives to improve quality performance and operational effectiveness Culture & Leadership: Model behaviors aligned with being inspired to innovate, empowered to lead, and accountable to deliver Perform other duties as assigned High‑Impact Behaviors Servant‑leadership mindset Strong listening and communication skills Ability to balance strategic focus with day‑to‑day tactical execution Proficiency in problem solving and RCCA implementation Ability to read and interpret blueprints; GD&T experience required Experience in quality inspection and auditing Ability to create and revise ISO 9001‑compliant documentation Ability to travel as needed Qualifications BS degree in Engineering or a Science field (required) ISO 9001 or equivalent experience (required) 5+ years of Quality Manufacturing experience (required) 5+ years of Quality Management experience (preferred) Certifications such as CQA, CQE, or Six Sigma Green Belt are a plus Additional Information Xylem does not provide visa sponsorship for this position. Estimated salary range: $90,000–$130,000 plus bonus Actual starting pay depends on experience, skills, and location Comprehensive benefits package includes: Medical, Dental, Vision 401(k) with company contribution Paid time off and parental leave Tuition reimbursement #LI-JRT05 Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world. At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment. Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation