Quality Manager

Job description

At GXO, we’re constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. We know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of. Workplace: Velké Meziříčí We are looking for an experienced and quality-driven Quality Manager who will be responsible for maintaining and continuously improving the Quality Management System within GXO's logistics environment. In this role, you will lead all quality-related activities, ensure compliance with customer requirements and internal standards, drive continuous improvement initiatives, and promote a quality-focused culture across the warehouse operation. You will work closely with Operations, Stock Management, Health & Safety, and the customer to ensure the highest standards of service quality, operational compliance, and customer satisfaction. Quality Management System & Compliance Maintain and continuously improve the Quality Management System in accordance with customer, company, and regulatory requirements. Ensure compliance with SOPs, Work Instructions, quality standards, and contractual obligations. Manage document control processes, including creation, review, approval, and periodic revision of quality documentation. Monitor compliance with batch traceability, product handling, FEFO/FIFO requirements, and customer-specific quality standards. Support implementation of new processes, products, and operational changes from a quality perspective. Audits, CAPA & Risk Management Plan, coordinate, and support internal, customer, and external audits. Manage corrective and preventive actions (CAPA), ensuring effective root cause analysis and timely implementation of improvement measures. Track audit findings, quality incidents, customer complaints, and non-conformities to closure. Conduct risk assessments and support preventive actions to minimize operational and quality risks. Ensure audit readiness across all warehouse departments. Quality Monitoring & Continuous Improvement Monitor quality KPIs, analyze trends, and identify improvement opportunities. Perform regular quality inspections, process validations, and compliance reviews. Lead continuous improvement initiatives focused on quality, efficiency, customer satisfaction, and operational excellence. Analyze quality data and operational performance to support decision-making and process optimization. Drive a culture of quality ownership, compliance, accountability, and continuous improvement throughout the operation. Training & Customer Cooperation Coordinate quality-related training programs and ensure compliance with training requirements. Support onboarding and development of employees in quality standards, procedures, and customer expectations. Communicate with the customer regarding quality performance, audits, complaints, and improvement activities. Prepare quality reports, management reviews, trend analyses, and performance summaries. Act as the main point of contact for quality-related topics during customer meetings and reviews. Profile of our ideal candidate: Experience in quality management, warehouse operations, logistics, manufacturing, or a similar environment. Knowledge of Quality Management Systems, auditing principles, and continuous improvement methodologies. Experience with CAPA processes, root cause analysis, and quality investigations. Strong analytical and problem-solving skills with attention to detail. Experience working with WMS systems, reporting tools, and quality documentation. Ability to manage multiple priorities and work effectively in a dynamic environment. Strong communication and stakeholder management skills. Strong team player who enjoys working in a collaborative environment and building effective partnerships with colleagues, customers, and cross-functional teams. Experience leading audits and interacting with customers is an advantage. Communicative English due to daily cooperation with international colleagues and customers. Proactive, organized, and results-oriented mindset focused on quality and continuous improvement. What we offer: Unique opportunity to join a brand-new warehouse operation from the very beginning and play a key role in building quality standards, processes, systems, and operational culture from scratch. Opportunity to shape and continuously improve the Quality Management System within a growing logistics operation. International working environment and cooperation with global customers. Professional development and career growth opportunities. Competitive salary package and employee benefits. Supportive team and modern logistics environment. GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here. GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.