Quality Manager - Manufacturing

Job description

Crusoe is on a mission *to accelerate the abundance of energy and intelligence*. As the only vertically integrated AI infrastructure company built from the ground up, we own and operate each layer of the stack — from electrons to tokens — to power the world's most ambitious AI workloads. When you join Crusoe, you join a team that is building the future, faster. We're in the midst of the greatest industrial revolution of our time. The demand for AI compute is boundless, and power is a bottleneck. We're solving that — with an energy-first approach that makes AI infrastructure better for the world and faster for the people innovating with AI. We're looking for problem-solving, opportunity-finding teammates with a sense of urgency, who believe in the scale of our ambition and thrive on a path not fully paved — people who want to grow their careers alongside a team of experts across energy, manufacturing, data center construction, and cloud services. If you want to do the most meaningful work of your career, help our customers and partners advance their AI strategies, and be part of a high-performing team that believes in each other, come build with us at Crusoe. **About This Role:** Crusoe is seeking a Manufacturing Quality Manager to oversee Manufacturing Quality across multiple AI data center infrastructure production sites. Reporting directly to the Director of Quality, this role leads team management, quality assurance, process controls, electrical/mechanical product quality, QMS execution, regulatory compliance, testing, and continuous improvement across our facilities. **Crusoe Quality Org Leadership Philosophy:** The ideal candidate does not view Manufacturing Quality as simply an inspection organization. We are looking for a leader who can build a culture where Quality is designed into the product → engineered into the manufacturing process → verified through robust testing → controlled through Statistical Process Controls (SPC) → measured through data → continuously improved with QMS discipline. The successful candidate will demonstrate equal proficiency in conducting shop-floor oversight, evaluating electrical testing procedures, reviewing weld integrity with Certified Welding Inspectors, and collaborating with Engineering on Corrective and Preventive Action (CAPA) initiatives. Furthermore, this leader must maintain rigorous audit readiness across UL compliance, QMS, ISO, and safety standards, perform thorough quality data analytics, and effectively communicate manufacturing and quality risks to executive leadership. This strategic role demands deep expertise in electromechanical assembly, production processes, and QMS. Operating across Manufacturing, QMS, Engineering, and Regulatory Compliance, the Manager will build and guide high-performing Quality teams to foster a rigorous Quality mindset across all Crusoe sites. This position requires approximately 30% to 40% travel among manufacturing facilities, vendor sites, and client locations. **What You'll Be Working On:** - **Multi-Site Manufacturing Quality Leadership:** Direct quality operations across multiple Crusoe facilities. Define inspection standards and acceptance criteria, lead multi-site containment efforts with urgency, establish staffing requirements, partner with production leadership, coach quality staff, and build scalable quality systems to support rapid growth while owning QMS compliance and discipline. - **Mechanical Quality Assurance:** Provide technical oversight for mechanical fabrication, structural assemblies, sheet metal, welding/welded structures, CWI requirements, dimensional inspection, GD&T, surface coatings/paints, fastening/torque control, and enclosure assembly quality. - **Electrical Quality Assurance:** Direct technical oversight for switchgear, switchboards, breakers, electrical cabinets, busbars, industrial control equipment, wiring/harnessing, electrical safety testing, insulation/dielectric testing, hi-pot testing, continuity/grounding, and electrical IPQC. - **Product Requirements Compliance & Traceability:** Lead QA activities to ensure full compliance with UL 891, UL 508, NRTL, NETA ATS-2025, customer, regulatory, and product certification standards across electrical equipment, assemblies, and infrastructure. - **Factory Acceptance Testing (FAT) & Factory Witness Testing (FWT):** Lead Quality oversight for factory testing and customer/certification witness activities, including pre-FAT readiness reviews, test procedure approvals, calibration verification, test result traceability, defect resolution, and witness inspections. Ensure manufacturing sites are fully prepared prior to customer/certification execution. - **Product Change Management:** Ensure all modifications to product designs and Bills of Materials (BOM) are formally communicated to Quality Assurance teams, systematically updating corresponding inspection protocols and acceptance criteria. - **Manufacturing Process Quality & Quality Engineering:** Partner with Manufacturing and Engineering to implement robust process controls (PFMEA, Control Plans, Process Flow Diagrams, SPC, MSA/Gage R&R, Poka-Yoke, standardized work, FAI, layered audits) to drive first-pass yield, reduce scrap/rework, and minimize process variation. - **QMS Compliance & Audit Readiness:** Oversee manufacturing quality problem-solving initiatives across teams. Maintain constant audit readiness for internal, customer, ISO 9001:2026, and certification audits. Oversee corrective actions from audit findings, manage quality records, and serve as the liaison between Manufacturing Quality and the enterprise QMS organization. - **Structured Problem Solving & CAPA:** Lead and coach personnel through core quality and risk management methodologies, including CAPA, NCR, RCA, 8D, SCAR, containment, deviation management, and effectiveness verification to eliminate repeat issues. - **Quality Assurance Data Management:** Establish cross-site quality metrics and dashboards tracking First Pass Yield, Defect PPM, NCR/Rework/Scrap rates, escapes, COPQ, FAT/FWT performance, and audit findings to pinpoint systemic trends and execute targeted operational improvements. - **Cross-Functional Collaboration (Engineering & Supply Chain):** Partner with Design, Manufacturing Engineering, and NPI teams on DFM/Quality reviews, CTQ identification, GD&T, change control, and converting compliance rules into factory controls. Collaborate with Supplier Quality and Procurement on supplier qualification, subcontractor quality, incoming requirements, and risk escalation. - **People Leadership & Team Development:** Build and direct high-performing multi-site Quality teams. Align staffing plans with manufacturing volume, define competencies and career paths, enable cross-training between mechanical and electrical teams, cultivate technical SMEs, and foster an organizational culture centered on accountability and continuous improvement. **What You'll Bring to the Team:** - **Professional Experience:** 15+ years of progressive experience in Manufacturing Quality, Quality Engineering, Quality Assurance, Electrical Quality, Mechanical Quality, or related disciplines, including significant experience leading Quality organizations in complex manufacturing environments. - **Multi-Site Leadership Track Record:** Demonstrated people-management experience leading cross-functional Quality teams across multiple manufacturing facilities. - **Dual-Domain Expertise (Electrical & Mechanical):** Proven experience supporting both electrical hardware (switchboards, switchgear, breakers, industrial controls) and mechanical hardware (sheet metal fabrication, structural welding, enclosures, coatings). - **Testing & Inspection Mastery:** Strong experience with FAT, FWT, electrical testing (hi-pot, dielectric, continuity), and end-to-end manufacturing inspection (IQC, IPQC, OQC). - **Regulatory & Compliance Knowledge:** Strong working knowledge of UL compliance and certification requirements, with experience working with external auditors, certification bodies, customers, and regulatory organizations. - **Welding Process Oversight:** Working knowledge of welding inspection and CWI-controlled process management. - **Root Cause & RCA Methodologies:** Demonstrated mastery of CAPA, RCA, SCAR, 8D, NCR, and structured problem-solving methodologies. - **Quality Management Systems:** Deep knowledge of QMS principles, ISO auditing, quality data management, and manufacturing quality controls. - **Cross-Functional Influence:** Proven track record of influencing and collaborating across Engineering, Manufacturing, Supply Chain, Procurement, and Executive leadership. - **Travel Flexibility:** Ability and willingness to travel 30% to 40% across manufacturing facilities, vendor locations, and client sites. - **Safety and Compliance:** Position is designated a safety-sensitive position located in safety-sensitive facilities. Mandatory participation in company safety, background check, drug, and alcohol programs is required. **Bonus Points:** - **Education:** Bachelor's degree in Electrical Engineering, Mechanical Engineering, Manufacturing Engineering, Industrial Engineering, Quality Engineering, or related technical discipline; Master's degree preferred. - **Professional Certifications:** ASQ Certified Quality Engineer (CQE), Certified Quality Auditor (CQA), or Certified Quality Manager (CQM). - **Process Excellence:** Lean Six Sigma Black Belt or Master Black Belt certification. - **Welding Credentials:** AWS Certified Welding Inspector (CWI) designation or formal NDE training. - **Standards & Certifications Expertise:** Specific exposure to UL 891, UL 508, NRTL certification programs, or NETA ATS specifications. - **Data & Software Systems:** Experience with enterprise QMS software platforms, QMS/ERP/MES integrations, and advanced quality data analytics. - **Industry Experience:** Experience scaling quality organizations within mission-critical infrastructure, data centers, power distribution, switchgear, or industrial controls industries. **Benefits:** - Competitive compensation and equity packages - Restricted Stock Units - Paid time off, paid holidays & leave of absence programs - Comprehensive health, dental & vision insurance - Employer contributions to HSA account - Paid parental leave - Paid life insurance, short-term and long-term disability - Professional development & tuition reimbursement - Mental health & wellness support - Commuter benefits (parking & transit) - Cell phone stipend - 401(k) Retirement plan with company match up to 4% of salary - Volunteer time off - Global travel insurance & emergency assistance - Daily meals allowance - Additional perks & programs specific to location **Compensation:** Compensation will be paid in the range of $105,000 - $120,000 + Bonus. Restricted Stock Units are included in all offers. Compensation to be determined by the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data. Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.