Quality & Reliability Manager

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. DUTIES AND RESPONSIBILITIES: · CxA Support & Coordination: Support coordination with third-party Commissioning Agents on assigned projects. Assist with review of scripts/deliverables, witness testing as needed, and help verify that results and evidence are accurate and complete. o Work with a third party commissioning agent on development, review, and implementation of project specific commissioning plans. · The Built to Run Standard: Perform spot checks of field testing and documentation. Help ensure that passing a test requires adherence to the Sequence of Operations (SOO) and that test evidence supports the result. · Quality Assurance analysis Support metrics and leading indicators of Critical and High issues during Level 4, RVT and Level 5 (IST) inspection checklists. · Gating Authority: Support formal gating of systems between levels of commissioning by confirming prerequisites, documentation, and readiness. Escalate when quality of installation or documentation does not meet the Reliability Standard. · Priority Tracking: Manage the master Commissioning Issue Log (Cx Log) for assigned projects. Categorize issues (Critical, High, Medium, Low) and drive Root Cause Analysis (RCA) for Level 4 and 5 Critical and High issues through verified closeout. · Risk Mitigation: Collaborate with Site Operations to assess the impact of open deficiencies. Define workarounds or Manual Operating Procedures (MOPs) when appropriate and ensure risks are documented and understood. · Contractor Alignment: Hold General Contractors and vendors accountable to the commissioning schedule, documentation requirements, and technical design intent. · Collaborate with project teams, architects, engineers, and subcontractors to support the successful implementation and verification of MEP systems. · Communicate Report status, successes, challenges, and plans of action to management and the broader team on a timely basis. · Training- Train 3rd party personnel, including the Commissioning Manager, GC MEP Coordinator & Commissioning Project Managers on the Aligned Quality & Commissioning Programs. · Experience with Cx Alloy or equivalent platform. · Manage Cx Alloy use and requirements for each project assigned. · Develop and maintain a feedback loop local to the project and continuously refine risk models, adapt strategies, and track lessons learned. ● Continuous Improvement: ○ Identify opportunities for process improvements in commissioning readiness (prerequisites, checklists, documentation quality, and evidence capture). ○ Implement best practices that improve test rigor, issue closeout velocity, and repeatability of turnover outcomes. ○ Participate in cross-functional lessons learned and incorporate improvements into future project planning and execution. Qualifications: · Education: Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Facilities Engineering, or a related engineering/technical field. Equivalent combination of education and experience considered. · Experience: o Minimum of 3-6 years of experience in commissioning, reliability, or mission-critical facilities delivery (data centers or similarly complex MEP environments). o Experience supporting Level 4 functional testing and Level 5 Integrated Systems Testing (IST), including readiness tracking, witnessing tests, and documenting/validating results. o Experience supporting issue management and closeout (Cx log), coordinating corrective actions across trades/vendors, and contributing to turnover package completeness. o Knowledge of mission-critical electrical/mechanical systems and controls, including acceptance criteria, SOO verification, and integrated test concepts. o Ability to interpret one-lines, P&IDs, sequences/control narratives, and testing documentation (plans, scripts, checklists, turnover packages). o Working familiarity with BAS/controls and EPMS/SCADA trending for functional verification and troubleshooting support. o Experience with commissioning management platforms (Cx Alloy or equivalent) and proficiency with Microsoft 365 tools (Excel, Teams, SharePoint, Word, PowerPoint). · Soft Skills: o Exceptional analytical and problem-solving abilities. o Strong attention to detail and accuracy. o Excellent written and verbal communication skills, with the ability to effectively communicate complex technical information to diverse audiences. o Proven ability to work independently and collaboratively in a fast-paced environment. o Strong organizational and project management skills. o Ability to influence and collaborate with various stakeholders across different departments. · Physical Requirements: o Ability to sit or stand for extended periods. o Occasional travel to various facility sites may be required. o Requires a high level of commitment to customer service, whether co-workers or customers. o Ability to analyze and solve problems involving several options with limited information. o Requires good organizational skills, attention to detail and an openness to new ideas and procedures. o MSOffice 365 applications. i.e. Excel, Outlook, Word, and PowerPoint COMPETENCIES: · Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values. · Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. · Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. · Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results. · Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. · Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions. · Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills. · Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. · Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. · Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly. PHYSICAL DEMANDS AND WORK ENVIRONMENT: · Frequently required to stand · Continually required to walk · Frequently required to sit · Frequently required to talk or hear · Occasionally exposure to wet and/or humid conditions (non-weather) The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Aligned Energy is an equal opportunity employer that embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. Equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. DUTIES AND RESPONSIBILITIES: · Accountability: Enforce the project’s QA/QC Policy. Define exactly what a passing installation looks like (e.g., specific torque patterns, pipe cleanliness, or cable dressing standards). · QA Technical Leadership & Contractor Oversight: Manage and provide day-to-day direction for third-party (contract) Mechanical and Electrical QA Specialists, including tasking, prioritization, coverage planning, and calibration to the Built to Run standard. Review field reports for quality, consistency, and risk; ensure findings translate into clear corrective/preventive actions; and document performance feedback and escalation through the vendor (not direct employee supervision). · Trend Analysis: Don’t just track individual issues—identify systemic patterns, quantify risk, and drive closure. When repeat failures occur (e.g., the same breaker fails across multiple rooms), you lead structured root-cause analysis and corrective/preventive actions (CAPA) to determine whether the driver is supplier defect, installation method, design interpretation, or environmental/operational factors. · Gating Authority: Level 3 to Level 4 Gatekeeper. You independently validate readiness criteria and sign the “Readiness Memo” confirming a room/system is physically complete, clean, accessible/serviceable, and correctly documented. You align open items with Construction, Vendors, and Commissioning so Functional Testing does not begin until quality risk is understood and accepted. · Reliability: You are responsible to ensure all equipment, and system ancillary equipment is accessible and serviceable. (i.e.) Strainers, Valves, filters, VRFs, Electrical panels. · Additional Support: o Assist/Participate in BMS related issue resolution. o ADC spec QA/QC and CX for speculative builds, ADC Spec + Tenant Requirements, etc. o Negotiate standard pricing with vendors. o Develop a standardized reporting metric to keep internal stake holders aware of major CX milestones and progress. o Annual review of policies and procedures for version control. o Organization and work flow of ADC runbook. o Multi team collaboration. o Other duties Assigned QUALIFICATIONS: · Minimum 3-6 years experience creating documents used in creating standards for building, testing, repairs, troubleshooting, and training for data centers or other critical environments. · Fluent in technical and common office software · Strong oral and written communication skills · Ability to prioritize and execute tasks in a fast-paced environment · Exceptional analytical and conceptual thinking skills · Ability to check all technical skills for consistency and accuracy · Up to 20% travel required · Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future · Ability to work flexible hours as needed (facility is secured 24/7). · Ability to effectively respond, verbally or written, to sensitive issues, complex inquiries or complaints from various levels of management and the public · Requires a high level of commitment to customer service, whether co-workers or customers · Ability to analyze and solve problems involving several options with limited information. · Requires good organizational skills, attention to detail and an openness to new ideas and procedures. · MSOffice 365 applications. i.e. Excel, Outlook, Word, and PowerPoint COMPETENCIES: · Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values. · Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. · Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. · Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results. · Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. · Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions. · Managing Resources - Plans, assigns, and monitors work for third-party/contract QA resources; sets clear expectations and service levels; provides timely feedback; escalates performance issues through vendor leadership; ensures coverage and continuity; and drives a consistent quality culture without traditional direct-employee people management. · Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. · Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. · Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly. PHYSICAL DEMANDS AND WORK ENVIRONMENT: · Frequently required to stand · Continually required to walk · Frequently required to sit · Frequently required to talk or hear · Occasionally exposure to wet and/or humid conditions (non-weather) The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Aligned Energy is an equal opportunity employer that embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. Equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.