Quality & Safety Manager

Job description

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. As a **Quality & Safety Manager** you will play a crucial role in ensuring the highest levels of safety, service quality, and operational efficiency for our transit services. You will be responsible for supervising and training drivers, managing on-the-road performance, responding to incidents, and maintaining service standards. This role is ideal for individuals who thrive in dynamic environments and are committed to fostering a culture of safety and excellence. **\*\*This is an in-person position with the expectation that you will be in the field 2-3 days per week\*\*** **What You’ll Do:** - Conduct on-the-road supervision, including ride-alongs and shadowing, to ensure compliance with safety and service standards. - Monitor and evaluate driver interactions and adherence to safety protocols, providing constructive feedback and coaching. - Partner with the Field Manager to provide continuous training, including initial, remedial, and refresher courses. - Deliver hands-on coaching on best practices, safety procedures, and service expectations. - Lead post-accident and post-incident protocols, serving as the Designated Employer Representative (DER) for DOT compliance. - Act as the primary point of contact for urgent operational issues, implementing real-time solutions to ensure service continuity. - Review and assess complaint reports, driver feedback, and training session documentation. - Conduct training needs assessments and implement necessary improvements. - 85% on-the-road supervision, 15% training and administrative duties. **Who You Are:** - Experience in transit supervision, transportation management, or a similar field preferred. - Strong leadership skills with the ability to mentor and guide drivers. - Excellent problem-solving skills and ability to make quick, effective decisions in dynamic situations. - Strong communication skills for effective feedback delivery and conflict resolution. - Knowledge of DOT regulations, safety standards, and ADA/paratransit compliance is a plus. **Compensation and Benefits:** - Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable - Salary Range: $25-30hr - Expected hours: 20-30 hours per week, including on evening and/or weekend coverage Ready to join the ride? *Via is an equal opportunity employer.*