Quality Specialist

Mellon Technologies wants to hire on behalf of a large financial organization a Quality Specialist.Main Responsibilities : - Review the AI tool call evaluations to ensure compliance with legal and regulatory requirements, as well as the company's circulars, policies, processes, and guidelines, identifying inconsistencies and contributing to accuracy measurement. - Locate and retrieve recorded calls through the company's systems in the context of QA activities. - Handles the end-to-end process of the debtors’ requests for call recordings (incl. requests received submitted from debtors or Authorities) and escalates critical issues identified. - Adhere to regulatory and internal procedural deadlines, ensuring timely completion of all assigned activities. - Provide accurate and timely reporting on assigned responsibilities and support the preparation, analysis, and development of reports related to Quality Assurance activities, if required. - Perform other administrative tasks related to quality assurance activities as assigned. Requirements Bachelor’s Degree in Finance, Banking, or any other business-related field. Minimum 2 years of working experience in a Quality Assurance, Customer Service or Collection Agent role. Excellent verbal and written communication skills in Greek. Knowledge of the regulatory framework regarding communication with debtors Good command of English, both written and spokenBenefitsTechnical Skills Good working knowledge of Microsoft Excel and other MS Office applications Good reporting skills Basic presentation skills

Mellon Technologies wants to hire on behalf of a large financial organization a Quality Specialist.

Main Responsibilities :

- Review the AI tool call evaluations to ensure compliance with legal and regulatory requirements, as well as the company's circulars, policies, processes, and guidelines, identifying inconsistencies and contributing to accuracy measurement.
- Locate and retrieve recorded calls through the company's systems in the context of QA activities.
- Handles the end-to-end process of the debtors’ requests for call recordings (incl. requests received submitted from debtors or Authorities) and escalates critical issues identified.
- Adhere to regulatory and internal procedural deadlines, ensuring timely completion of all assigned activities.
- Provide accurate and timely reporting on assigned responsibilities and support the preparation, analysis, and development of reports related to Quality Assurance activities, if required.
- Perform other administrative tasks related to quality assurance activities as assigned.

Requirements

Bachelor’s Degree in Finance, Banking, or any other business-related field.
Minimum 2 years of working experience in a Quality Assurance, Customer Service or Collection Agent role.
Excellent verbal and written communication skills in Greek.
Knowledge of the regulatory framework regarding communication with debtors
Good command of English, both written and spoken

Benefits

Technical Skills

Good working knowledge of Microsoft Excel and other MS Office applications
Good reporting skills
Basic presentation skills

Established in 1994, Mellon is a multinational group of companies operating in 11 countries within our corporate headquarters located in Piraeus, Greece. Our area of expertise expands on specialized technology solutions, software services, contact center and business process outsourcing enabling financial institutions and large organizations to transform their business ecosystems, empowering their digital journey, and greatly simplifying and facilitating transactions with other businesses and its customers. Our Mission is to empower today’s businesses and organizations with tomorrow’s technologies to deliver unique experiences to their own customers and become future proof. At Mellon, we cultivate a challenging, collaborative, and relationship-oriented working environment that offers development opportunities and exposure to international practices. We are proud of our people, and we believe that leveraging diverse cultures and backgrounds improves our everyday life and boosts innovation and efficiency. Join us to make a real impact, shape the industry, be part of an award-winning team of professionals, and experience a multinational culture.

Established in 1994, Mellon is a multinational group of companies operating in 11 countries within our corporate headquarters located in Piraeus, Greece. Our area of expertise expands on specialized technology solutions, software services, contact center and business process outsourcing enabling financial institutions and large organizations to transform their business ecosystems, empowering their digital journey, and greatly simplifying and facilitating transactions with other businesses and its customers.

Our Mission is to empower today’s businesses and organizations with tomorrow’s technologies to deliver unique experiences to their own customers and become future proof.

At Mellon, we cultivate a challenging, collaborative, and relationship-oriented working environment that offers development opportunities and exposure to international practices.

We are proud of our people, and we believe that leveraging diverse cultures and backgrounds improves our everyday life and boosts innovation and efficiency.

Join us to make a real impact, shape the industry, be part of an award-winning team of professionals, and experience a multinational culture.