Quality Systems Analyst

Job description

Position Summary: Under the direction of a Manager, the Quality Systems Analyst is responsible for performing regular audits of data entered to the following systems: Informix, Health Returns Management (HRM), RxRIntel and SalesForce, to ensure accuracy, quality and completeness. To perform this job, the incumbent must work to achieve a clear understanding of SOPs related to Client Set-up, Policy and Billing functions within various departments: Customer Service, Client Policy and Client Reporting. Primary Accountabilities: Utilizing the appropriate menu paths in Informix, run reporting to ensure accuracy of the information that is being shared with the client Perform quality checks for new client implementations or client set up to confirm accuracy in accordance to the client’s business rules Perform quality checks on randomly selected client reports to confirm accuracy Perform quality reviews of billing reports based on risk to client and Inmar Perform quality reviews on changeovers Perform risk assessments Effectively manage daily error reporting as applicable Effectively document and report all errors to the QA, QC Manager and or Supervisor if applicable. Escalate significant events (i.e., Diversion, Adverse Events, Informix slow down, etc.) Address and discuss issues and proposed solutions with leadership Develop and implement SOPs relevant to QA tasks for back office processes Meet daily QA productivity numbers Additional Responsibilities: Performs other duties as assigned Complies with all policies and standards Required Qualifications: Associates in Quality, Business, Logistics, Engineering or a related field required 1-3 years 2+ years of related experience, or any equivalent combination of experience and training that provides the required knowledge, skills, and abilities needed to complete the major responsibilities/essential functions of the position required Bi-lingual in English and Spanish, preferred Strong data collection and analysis skills Certification in Quality Assurance, a plus preferred Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the major job responsibilities (essential functions) of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the major job responsibilities. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Use Hands to Handle Objects - Regularly Reach with Hands or Arms - Regularly Talk or Hear and Read Instructions - Regularly View Items at a Close Range - Regularly Rarely : Job requires this activity up to 25% of the time Occasionally : Job requires this activity between 25% - 50% of the time Frequently : Job requires this activity between 50% - 75% of the time Constantly : Job requires this activity more than 75% of the time Individual Competencies Adaptable: Arrives at a conclusion based on previous experiences and good judgment. Analytical and Critical Thinking: Communicates using persuasion and authority. Problem Solving: Completes routine and repetitive tasks where tasks are straightforward. Communication: Contributes to strategy for their team. Collaboration: Creates internal alliances outside the immediate team or department. Curious: Asseses circumstances using experience and a variety of information gathered. Innovative: Arrives at decision using analytical thought. Integrity: Able to communicate well in straight-forward situations. Urgency: Expertise in their discipline and understands these concepts in other disciplines. Teamwork: Advanced communication skills used to lead a team. As an Inmar Associate, you: Put clients first and consistently display a positive attitude and behaviors that demonstrate an awareness and willingness to listen and respond to clients in order to meet their short-term and long-term needs, requirements and exceed their expectations. Treat clients and teammates with courtesy, consideration and tact; you also have the ability to perceive the needs of internal and external clients and communicate effectively with the objective of delighting and retaining the client. Build collaborative relationships and work cooperatively with others, inside and outside the organization, to accomplish objectives, develop and maintain mutually beneficial partnerships, leverage information and achieve results. Set and attain achievable, yet aggressive, goals with a sense of urgency and accountability. Understand that results are important and focus on turning mission into action to achieve results following the principles of Flawless Execution while consistently complying with quality, service and productivity standards to meet deadlines and exceed expectations by giving our clients the best possible outcome. Support a safe work environment by following safety rules and regulations and reporting all safety hazards. At Inmar, we put people first and that means empowering our associates to thrive at every stage of life and career. Our comprehensive and competitive benefits package is thoughtfully designed to support a wide range of lifestyles and life stages. Eligible associates have access to: Medical, Dental, and Vision insurance Basic and Supplemental Life Insurance options 401(k) retirement plans with company match Health Spending Accounts (HSA/FSA) We also offer: Flexible time off and 11 paid holidays Family-building benefits, including Maternity, Adoption, and Parental Leave Tuition Reimbursement and certification support, reflecting our commitment to lifelong learning Wellness and Mental Health counseling services Concierge and work/life support resources Adoption Assistance Reimbursement Perks and discount programs Please note that eligibility for some benefits may depend on your job classification and length of employment. Benefits are subject to change and may be governed by specific plan or program terms. We are an Equal Opportunity Employer, including disability/vets. Recruitment Fraud Notice: Recruitment fraud is an increasingly common scam where individuals pose as employers to offer fictitious job opportunities. Scammers sometimes impersonate Inmar recruiters on LinkedIn and other channels. We will never ask for payment or sensitive personal information during the hiring process. Verify any role on our official Workday Careers site and learn how to spot scams in our full notice . This position is not eligible for student visa sponsorship, including F-1 OPT or CPT. Candidates must have authorization to work in the U.S. without the need for employer sponsorship now or in the future.