Queens Village Community Health Navigator

Job description

Primary Location Burnet Campus Department Cradle Cincinnati Shift Day (United States of America) Schedule Full time Weekly Hours 40 FTE 1 Employee Status Regular *Expected Starting Pay Range $19.29 - $23.92 *Starting pay is based on experience, skills, and equity; exceptions may apply for highly qualified candidates. Additional pay (e.g., shift, on‑call, or weekend differentials) and benefits may apply. Annual pay may vary based on FTE status. Work Environment This is a full-time position with 4 days onsite at UC Center for Women's Health and 1 remote day per week. The specific onsite days will be determined in coordination with Center for Women’s Health and Cradle Cincinnati Leadership. Position Summary Cradle Cincinnati is dedicated to improving maternal and infant health outcomes and eliminating racial disparities in birth outcomes across Hamilton County. Through community-driven programs, healthcare partnerships, and quality improvement initiatives, Cradle Cincinnati works to ensure every birthing person and baby has the opportunity for a healthy pregnancy, birth, and first year of life. The Queens Village Navigator is a community-embedded position employed by Cradle Cincinnati and stationed full-time within the University of Cincinnati Medical Center - Center for Women’s Health. Serving exclusively Black birthing individuals, the Navigator bridges clinical prenatal care and culturally centered community support by integrating Queens Village programming into prenatal workflows, strengthening referral pathways, and connecting patients to wrap-around resources throughout pregnancy, birth, and the postpartum period. Key responsibilities include: Patient Engagement & Care Navigation Actively connect with all eligible Black birthing individuals during prenatal and postpartum care visits Provide support and connection to Queens Village programming by building relationships, maintaining continuous communication throughout pregnancy and the postpartum period Connect patients to internal resources to address Social Determinant of Health needs. Receive patient referrals via Epic and complete timely follow-up during onsite days Clinic Integration & Team Collaboration Participate in daily clinic huddles and interdisciplinary meetings to align patient flow and identify engagement opportunities. Build relationships with physicians, nurses, social workers, residents, and clinic staff to normalize Queens Village as part of the care team. Provide ongoing education and guidance to clinic staff on Queens Village programs and referral processes. Documentation Document all patient interactions and communications in the Electronic Health Record (EHR) Collect appropriate data for Cradle Cincinnati reporting requirements Document any community resource referrals; record relevant feedback from those resources in the patient EHR to support care team collaboration. Queens Village Corner & Community Programming Maintain and curate the Queens Village Corner in the main lobby, ensuring it is welcoming and stocked with up-to-date resource materials. Promote and share information about Queens Village community events with all eligible patients. Coordinate onsite Queens Village programming/activities in partnership with UC Center for Women’s Health leadership JOB QUALIFICATIONS High school diploma or equivalent 2+ years of work experience in a related job discipline Experience working within clinical/healthcare settings Familiarity with maternal and infant health, social determinants of health and health disparities Preferred: Current Community Health Worker (CHW) certification in the state of Ohio Preferred: Experience serving, collaborating with, and building relationships with diverse populations within urban communities. About Us At Cincinnati Children’s, we come to work with one goal: to make children’s health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children’s. Cincinnati Children's is: Recognized by U.S. News & World Report as a top 10 best Children's Hospitals in the nation for more than 15 years Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) Funding Recognized as one of America’s Best Large Employers (2025) , America’s Best Employers for New Grads (2025) One of the nation's America’s Most Innovative Companies as noted by Fortune Consistently certified as great place to work A Leading Disability Employer as noted by the National Organization on Disability Magnet® designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC) We Embrace Innovation—Together. We believe in empowering our teams with the tools that help us work smarter and care better. That’s why we support the responsible use of artificial intelligence. By encouraging innovation, we’re creating space for new ideas, better outcomes, and a stronger future—for all of us. Comprehensive job description provided upon request. Cincinnati Children’s is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability