Quote Operations Associate

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange™️ platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 160+ public exchanges globally and thousands of private exchanges at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. **Role** We are looking for a Quote Operations Associate to join our team. This is a hybrid India-based role, reporting to the Director, Global Deal Operations in the Deal Desk Operations department. You will play a critical role in the successful execution of renewal quotes while ensuring consistent adherence to strategic goals, commitments, and compliance with all corporate policies. As a value-add business partner, you will work collaboratively across operational teams to create preparatory draft renewal quotes, provide expert guidance, and maintain focus on financial and revenue compliance. **What you’ll do (Role Expectations)** - Be a Salesforce CPQ SME, with strong understanding of SKU/quote configuration, SKU migration mapping, quote structuring, and relevant corporate/financial/sales policies - Build and maintain operational relationships across your coverage area; partner with leadership to drive global best practices across the team - Ensure policy-compliant quoting, including reviewing and granting SKU use-case exceptions only in line with business policy - Resolve quoting issues end-to-end: troubleshoot operational quoting problems, understand contract/subscription data impacts, and escalate for support when needed - UAT new quote processes/system enhancements **Who You Are (Success Profile)** - **You are a problem-solver.** You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact. - **You are a positive force.** You approach hard problems with constructive energy and a 'can-do' spirit that is contagious, inspiring your team to stay focused on the solution. - **You operate with urgency.** You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team. - **You act like an owner.** Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution. - **You thrive in ambiguity.** You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful. **What We’re Looking for (Minimum Qualifications)** - Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain - Renewal Quoting/Quoting experience - 3+ years in Sales Operations Support, Quote Support or Order Management - Working cross-functionally with operational teams in quote creation - Strong analytical and organizational skills; attention to detail, dependable with deadlines, multitask - Proficient with , Quote applications (preferably CPQ), MS Office, G-suite, Tableau, and Salesforce Reporting **What Will Make You Stand Out (Preferred Qualifications)** - Experience leveraging AI or automation tools to streamline quote-to-cash workflows, enhance quote accuracy, or optimize revenue operations - High-Tech/SaaS industry experience - Bachelor’s degree in a relevant field; MBA a plus #LI-NL1 #LI-Hybrid At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: - Various health plans - Time off plans for vacation and sick time - Parental leave options - Retirement options - Education reimbursement - In-office perks, and more! Learn more about Zscaler's hybrid working model and benefits [here](https://www.zscaler.com/candidate-resource-hub). By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. *See more information by clicking on the* [*Know Your Rights: Workplace Discrimination is Illegal*](https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) *link.* Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.