R&D Business Applications Administrator & Analyst II

Job description

Since 1869, we've connected people through food they love. We’re proud to be stewards of amazing brands that people trust. Our portfolio includes the iconic Campbell’s brand, as well as Cape Cod, Chunky, Goldfish, Kettle Brand, Lance, Late July, Pacific Foods, Pepperidge Farm, Prego, Pace, Rao’s Homemade, Snack Factory, Snyder’s of Hanover. Swanson, and V8. Here, you will make a difference every day. You will be supported to build a rewarding career with opportunities to grow, innovate and inspire. Make history with us. Why Campbell’s… Benefits begin on day one and include medical, dental, short and long-term disability, AD&D, and life insurance (for individual, families, and domestic partners). Employees are eligible for our matching 401(k) plan and can enroll on the first day of employment with immediate vesting. Campbell’s offers unlimited sick time along with paid time off and holiday pay. If in WHQ – free access to the fitness center. Access to on-site day care (operated by Bright Horizons) and company store. Giving back to the communities where our employees work and live is very important to Campbell’s. Our “Campbell’s Cares” program matches employee donations and/or volunteer activity up to $1,500 annually. Campbell’s has a variety of Employee Resource Groups (ERGs) to support employees. HOW YOU WILL MAKE HISTORY HERE… As the R&D Systems Analyst II, you will play a key role in supporting and evolving the digital tools that enable innovation across R&D. You will help ensure the reliable operation of critical R&D applications, including Optiva and Electronic Lab Notebook (ELN), while driving user adoption, process improvements, and system enhancements. By partnering closely with R&D, IT, and business stakeholders, you will strengthen digital capabilities, improve user experiences, and help accelerate product development and commercialization efforts. WHAT YOU WILL DO… R&D Application Administration & Support (50%) Support the stability, security, compliance, and ongoing operation of critical R&D applications, including Optiva and ELN. Manage business administration activities such as user provisioning, access standards, role and group configuration, object security, workflow approvals, and user communications. Oversee the business help desk process, including intake, triage, troubleshooting, escalation, resolution, and stakeholder communication. Serve as a primary business contact for application access and administration and provide guidance on support processes and standards. Maintain business-owned SharePoint and Teams sites, process documentation, troubleshooting guides, and support materials. Support system validation activities, audit readiness, and compliance requirements, including 21 CFR Part 11. R&D User Enablement (25%) Coordinate and deliver Optiva and ELN training programs for end users and trainers. Maintain training schedules and adapt content based on business needs and system updates. Develop and maintain training materials, user guides, process documentation, and knowledge assessments. Partner with business users and subject matter experts to continuously improve training effectiveness through user feedback and lessons learned. R&D Business Analysis (25%) Partner with R&D and IT teams to gather, define, and document requirements for system enhancements, defect resolution, and process improvements. Evaluate proposed system changes and identify user impacts, training needs, and change-management considerations. Develop expertise in specific areas of R&D application functionality, including workflows, reports, data structures, and system processes. Identify recurring issues and recommend solutions that improve efficiency, reduce manual effort, and enhance data quality. Manage enhancement and defect backlogs, facilitating prioritization, status tracking, and governance processes. Lead assigned workstreams and project activities in collaboration with business stakeholders, IT partners, and process owners. WHO YOU WILL WORK WITH… Corporate R&D Growth Office R&D scientists, product developers, and business users IT application support and development teams R&D Digitization Team System administrators and process owners Internal auditors and compliance stakeholders Training coordinators and subject matter experts WHAT YOU BRING TO THE TABLE… (MUST HAVE) Bachelor's degree required. Preferred areas of study include Science, Information Technology, Business Systems, or related field. Minimum of 5 years of experience in application administration, business systems support, business analysis, or other roles within a consumer-packaged goods environment that demonstrate transferable systems and process knowledge. Demonstrated ability to learn complex systems quickly and take ownership of new responsibilities. Strong analytical and problem-solving skills, with the ability to identify root causes and recommend practical solutions. Strong communication, collaboration, and organizational skills. Experience documenting business requirements and working effectively with both business and technical stakeholders. Proven ability to deliver user training and support a positive user experience. Ability to work independently, manage multiple priorities, and adapt to changing business needs. Proficiency with Microsoft 365 applications, including Excel, Word, PowerPoint, Teams, and SharePoint. IT WOULD BE GREAT IF YOU HAVE… (NICE TO HAVE) Experience supporting enterprise applications. Familiarity with Infor PLM for Process (Optiva). Knowledge of product commercialization processes, product data management, or R&D business operations. Experience with system validation activities and 21 CFR Part 11 requirements. Experience supporting regulated systems and compliance-focused environments. Exposure to change management, process improvement, or digital transformation initiatives. Working Conditions Hybrid work environment Travel: Less than 10% Compensation and Benefits: The target base salary range for this full-time, salaried position is between $93,800-$128,900 Individual base pay depends on work location and additional factors such as experience, job-related skills, and relevant education or training. Total pay may include other forms of compensation. In addition, we offer competitive health, dental, 401k and wellness benefits beginning on the first day of employment. Please ask your Talent Acquisition Partner for more information about our total rewards package. The Company is committed to providing equal opportunity for employees and qualified applicants in all aspects of the employment relationship, including consideration for employment, without regard to race, color, sex, sexual orientation, gender identity, national origin, citizenship, marital status, protected veteran status, disability, age, religion, or any other classification protected by law.