Radio Access Network Operations Technician (1st Line Support) - Bangalore -VOIS

Job description

Who we are VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. #VOIS #BeUnrivalled #CreateTheFuture About this Role We are seeking a skilled Radio Access Network Operations Technician to join the India NOC team and provide first-line operational support across radio and transmission networks. This role is responsible for 24x7 network monitoring, incident detection, diagnosis, troubleshooting, escalation and service restoration activities to maintain high network availability and service performance. The successful candidate will play a key role in ensuring timely response to network events, effective coordination with internal teams and external partners, and adherence to agreed service levels and operational standards. What you’ll do •Perform Network Operations Centre (NOC) shift activities and execute all defined operational routines. •Monitor network alarms and events proactively to identify service-affecting issues. •Perform alarm and event correlation to detect and register incidents accurately. •Manage the complete incident lifecycle from detection through to resolution and closure. •Analyse, diagnose and troubleshoot network faults using remote tools and interfaces. •Execute remote recovery actions through command handling and equivalent operational systems. •Coordinate incident handling activities to support rapid service restoration. •Escalate incidents appropriately when resolution cannot be achieved within first-line support scope. •Dispatch incidents to engineering teams, suppliers and external partners in line with operational procedures. •Monitor and follow up on active incidents, alarms and outstanding trouble tickets. •Support field technicians with fault diagnosis and resolution activities. •Execute incident prioritisation and escalation processes based on impact and severity. •Manage access request procedures for technical sites and network facilities where required. •Verify network inventory data consistency and communicate discrepancies to relevant stakeholders. •Support operations and maintenance activities including alarm testing and site intervention support. •Prepare detailed shift reports and conduct effective shift handovers covering all significant operational events. •Ensure adherence to agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). •Provide support for service desk activities including call handling, email communications and ticket management. Who you are Bachelor’s degree in Telecommunications or a related discipline. 5-8 years of experience in telecommunications operations or a similar network support function. Strong understanding of GSM, UMTS, LTE and 5G technologies. Knowledge of radio network equipment including RBS, BSC and RNC platforms. Understanding of packet network environments including SGSN technologies. Knowledge of transmission technologies including PDH, SDH, Metro Ethernet and IP networks. Experience working within an ITIL Incident Management framework. Ability to communicate technical information clearly to both technical and non-technical audiences. Capable of working effectively under pressure and during critical network incidents. Experience working with technical IT applications and operational support systems. Strong stakeholder management, influencing and negotiation skills. Ability to collaborate effectively across teams and external partners. Comfortable working in a 24x7 shift-based operational environment. Professional written and spoken English communication skills. Basic programming or scripting knowledge to support operational automation initiatives. Demonstrates customer focus, innovation, accountability, collaboration, simplicity, trust and speed in delivering outcomes. Not a perfect fit? Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best. What's in it for you Opportunity to work within a global Network Operations Centre supporting critical telecommunications infrastructure. Exposure to advanced mobile network technologies including GSM, UMTS, LTE and 5G. Experience working with cross-functional engineering teams, suppliers and international stakeholders. Involvement in complex incident management and service restoration activities. Opportunity to contribute to network performance, availability and customer experience improvements. Exposure to automation initiatives supporting operational efficiency. What skills you will learn Advanced network monitoring and operational support practices. End-to-end incident and fault management methodologies. Radio Access Network (RAN) troubleshooting and service restoration techniques. Network performance assessment and alarm correlation analysis. Stakeholder communication and coordination during major incidents. ITIL-based operational service management practices. Automation and process improvement within telecom operations. Cross-domain exposure across radio, transmission, packet core and infrastructure environments. VOIS Equal Opportunity Employer Commitment Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background. Join Us At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference. Alert Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud. #JDEnhancedByTARA Follow us on social media LinkedIn: VOIS LinkedIn Facebook: VOIS Facebook Instagram: VOIS Instagram You can also chat with our employees to learn more about our projects: Employee Connect