Raffles Club Butler

Job description

The Raffles Club Butler is responsible for delivering an exceptional level of personalized, intuitive, and discreet service to guests of the exclusive Raffles Club, creating bespoke experiences that reflect the hotel's commitment to luxury hospitality and service excellence. Serving as a dedicated point of contact throughout the guest journey, the Raffles Club Butler anticipates individual preferences and needs, attends to special requests, and ensures every aspect of the guest experience is thoughtfully coordinated and seamlessly delivered. The role requires a genuine understanding of each guest, enabling the Butler to provide tailored recommendations, curate meaningful experiences, and create memorable moments with the utmost attention to detail. Working closely with Front Office, Food & Beverage, Housekeeping, Concierge, and other hotel teams, the Raffles Club Butler ensures effective communication and flawless coordination of guest requirements. With a high level of professionalism, discretion, cultural awareness, and refined service, the position plays a pivotal role in upholding the hotel's reputation for exceptional and bespoke hospitality. Education: A high school diploma or equivalent is required. A diploma or degree in Hospitality Management, Hotel Management, or a related field will be an advantage. Experience: Previous experience in luxury hospitality, guest relations, Front Office, or Butler service is preferred. Experience in a five-star luxury hotel or international hospitality environment, with exposure to personalized and high-touch guest service, will be an advantage. Guest Service Excellence: Demonstrates a genuine passion for luxury hospitality and a strong commitment to delivering personalized, intuitive, and memorable guest experiences. Anticipatory Service: A proactive and intuitive approach to understanding and anticipating individual guest preferences and needs, with the ability to deliver thoughtful and bespoke service. Communication Skills: Excellent verbal and written communication skills, with the confidence, professionalism, and poise to engage effectively with discerning international guests. Cultural Awareness: Demonstrates cultural sensitivity and awareness, with the ability to interact respectfully and effectively with guests and colleagues from diverse cultural backgrounds. Attention to Detail: Meticulous attention to detail and a strong commitment to ensuring guest preferences, requests, and arrangements are handled accurately and seamlessly. Problem-Solving Abilities: Strong problem-solving skills, with the ability to address guest concerns and unexpected situations promptly, discreetly, and with tact and composure. Professionalism and Discretion: Demonstrates the highest level of professionalism, discretion, and integrity when handling guest information, preferences, and confidential matters. Teamwork and Collaboration: A collaborative team player who works effectively across hotel departments to ensure seamless coordination and an exceptional guest journey. A global luxury brand with hospitality at its heart, Raffles Hotels & Resorts encompasses 20 ultra luxury hotels and resorts in key international destinations, some with additional branded private residences. Four further hotel properties will open under the Raffles brand in 2024-25. Named after the pioneering British founder of Singapore, Sir Stamford Raffles, the Raffles brand is synonymous with the elegant British etiquette, effortless glamour and sophistication of an earlier era, while bringing a sensibility that is in tune with the lives of our well-travelled guests – at once a vibrant heart and a tranquil haven. At Raffles our service style is warm, personalised and gracious, with a legendary spirit of generosity embodied by our signature Raffles Butlers. We have led the way in creating hotel interiors that are art museums in their own right; we are fertile ground for creativity in the culinary arts, attracting leading chefs; and we work with expert practitioners and specialist partners to create next-generation wellness experiences. We have always sought to preserve both cultural and natural heritage, employing historians, marine biologists and art curators within the properties, to underline an experience that is truly authentic. At Raffles, visitors arrive as guests, leave as friends and return as family. Along the way they will discover a place to celebrate, adventure, exchange ideas and be inspired; and a new meaning of luxury that touches the emotions as elegantly as the Raffles name itself. Raffles Jakarta is strategically located in the heart of the Kuningan district within Jakarta's Golden Triangle. It is an art-filled oasis that elegantly blends history, culture, and luxury. The hotel is more than just a place to stay; it's a meeting point for art and ideas, business and leisure, glamour and fashion. Connected to Lotte Shopping Avenue and the Ciputra Artpreneur Centre, home to The Hendra Gunawan Museum, and a 1,200-seat Broadway Musical Theatre, our location is ideal for both local and international guests, offering convenience and a wealth of cultural experiences. The hotel offers exceptional facilities, including the serene Raffles Spa, a tranquil outdoor pool, versatile meeting spaces, and a state-of-the-art fitness centre, providing luxury and comfort. At Raffles Jakarta, we pride ourselves on our dedicated team, who excel in delivering exceptional service and attention to detail. Founded by Dr. (HC) Ir. Ciputra, our hotel brings the legacy of renowned Indonesian artist Hendra Gunawan to life through our magnificent interiors. We are deeply committed to sustainability and community engagement, striving to minimize our environmental impact and actively support the local community. By choosing Raffles Jakarta, you do not just work at a luxury hotel but also support a hotel that cares about the local community. By joining our team, you will join a community that values excellence, creativity, and sustainability. Embark on a rewarding career journey with Raffles Jakarta and contribute to our art, history, and luxury legacy.