Raffles Club Supervisor

Job description

The Position We invite you to join the world of luxury hospitality at Raffles The Palm Dubai , where we are currently seeking a Raffles Club Supervisor . Reporting to the Raffles Club Manager, you will oversee the daily operations of the Raffles Club Lounge, ensuring exceptional service and creating memorable experiences for our VIP guests. KEY ROLES & RESPONSIBILITIES Manage and supervise all tasks of the Club Lounge staff, ensuring maximum guest satisfaction from arrival through departure. Oversee the lounge during operating hours, maintaining service standards and ensuring a welcoming atmosphere. Liaise with the kitchen for food selection during Breakfast, Lunch, Afternoon Tea, and Cocktail Hours. Personally, meet and greet all guests, fostering a warm and personalized experience. Maintain an efficient repeat guest history system and actively promote Inter-Hotel sales and in-house facilities. Prepare Raffles Club guest welcome letters and monitor guest comment cards and feedback. Attend to special guest requests and handle complaints with follow-up on corrective actions. Compile, analyze, and control Raffles Club costs and inventory, preparing requisitions for amenities on a timely basis. Ensure the entire range of services offered for the Raffles Club Lounge is maintained at the highest standard. Appraise the appearance, discipline, and efficiency of all staff under direct supervision. Organize and conduct regular meetings for Raffles Club staff to facilitate smooth operations. Prepare efficient work and vacation schedules for Raffles Club staff, considering project occupancy and forecasts, as well as any large group movements. Develop and implement training programs to enhance the skills of Club Lounge staff. Monitor and ensure compliance with health and safety regulations in the Club Lounge. Collaborate with the marketing team to create promotions and special events for the Raffles Club. Actively engage with guests to gather feedback and insights for continuous improvement. Conduct regular audits of Club Lounge services to ensure adherence to established standards. Collaborate with the Assistant Club Manager in strategic planning for the Club Lounge. Stay updated on industry trends and competitor offerings to suggest improvements and innovations. QUALIFICATIONS : Post Secondary school education or Diploma from School for Tourism & Hotel Management EXPERIENCE: Minimum 1-2 years of relevant experience in customer service/guest relations. PERSONAL ATTRIBUTES: Good level of engagement with guests. Ability to work cohesively as a team with a multi-cultural workforce. Excellent communication skills. High level of integrity, enthusiasm, dedication, and support for continuous improvement. Good knowledge of Front Office and F&B Operations. Additional Information Employee Benefits: Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties , special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. Our Values Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity. Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special. Belonging: We celebrate our differences. We support each other and we always stand together. Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences. Integrity: We build trust through mutual respect and being authentic. Diversity & Inclusion Raffles is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team. At Raffles, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence. Raffles Hotels & Resorts The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future. Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment. About Raffles The Palm Opened in 2021 on the western crescent of Palm Jumeirah, the world’s largest man-made island and archipelago, this palatial beach resort, featuring 340 spacious rooms, suites and villas, is inspired by the stunning elegance of European palaces and embellished with handcrafted Italian furniture. Guests can enjoy panoramic views, a private beach, state-of-the-art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, and signature and private restaurants complemented by exquisite banqueting and conference spaces. More than a destination, Raffles the Palm Dubai embodies the spirit of a legendary brand, celebrated for its storied heritage since 1887 and its hallmark of intuitive, gracious service. At the palace, excellence is a craft, and every team member is a master in their field. Here, talent is not only recognized, it plays a vital role in shaping the next chapter of this extraordinary resort and its legacy within the brand.