RAO's Greeter

Job description

Loews Miami Beach Hotel offers careers at a reimagined oceanfront resort in South Beach. Team members support 790 renovated guestrooms and suites, direct beach access, an oceanfront pool deck, Sea Spa, six restaurants and lounges, and more than 65,000 square feet of meeting space. Who We Are : Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here ; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us. What We Offer : Competitive health & wellness benefits, 401(k) & company match Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement Training & Development opportunities, career growth Tuition Reimbursement Pet Insurance Complimentary meals in Team Member Café while working Team Member Hotel Rates, other discounts, perks and more Benefits are subject to eligibility and may vary by position What We’re Looking For: As a warm and welcoming Host/Hostess, you are the first point of contact for our guests and play a key role in setting the tone for their dining experience. Your friendly demeanor, attention to detail, and ability to manage reservations and guest flow contribute to a seamless and memorable visit that reflects the excellence of our brand. Who You Are: Guest-Focused Communicator: You greet guests with genuine warmth and professionalism, making them feel welcome from the moment they arrive. Organized and Attentive: You manage reservations, waitlists, and seating charts with precision, ensuring smooth service and minimal wait times. Calm Under Pressure: You remain composed and courteous during busy periods, handling guest inquiries and concerns with grace. Team-Oriented: You collaborate closely with servers, managers, and kitchen staff to ensure efficient operations and exceptional guest experiences. Adaptable and Positive: You thrive in dynamic environments and bring a can-do attitude to every shift. Veterans and military spouses are encouraged to apply. What You Will Do: Greet guests warmly and professionally upon arrival. Manage reservations, walk-ins, and waitlists using the hotel’s reservation system. Escort guests to their tables and provide menus. Communicate estimated wait times and accommodate special seating requests when possible. Maintain cleanliness and organization of the host stand and entrance area. Answer phone calls and assist with inquiries regarding hours, menus, and reservations. Coordinate with servers and managers to ensure timely seating and guest satisfaction. Monitor dining room flow and adjust seating plans as needed. Assist with guest recovery and resolve minor concerns with empathy and professionalism. Follow all hotel policies and procedures to ensure a safe and welcoming environment. Regular and reliable attendance in conformance with company standards. Perform other duties as assigned. Your Qualifications Include: Previous experience in hospitality, customer service, or restaurant hosting preferred. Strong communication and interpersonal skills. Ability to multitask and remain calm in a fast-paced environment. Professional appearance and demeanor. Familiarity with reservation systems and basic computer skills. Flexibility to work varying shifts, including nights, weekends, and holidays, as needed. Physical ability to stand for extended periods and move throughout the restaurant.