RAVE I (24/7), Feedback and Corrections (Road Closures)

Job description

Mapbox is the leading real-time location platform for a new generation of location-aware businesses. Mapbox is the only platform that equips organizations with the full set of tools to power the navigation of people, packages, and vehicles everywhere. More than 4 million registered developers have chosen Mapbox because of the platform’s flexibility, security and privacy compliance. Organizations use Mapbox applications, data, SDKs and APIs to create customized and immersive experiences that delight their customers. WHAT YOU'LL DO - You will review a large amount of traffic data (road incidents: constructions, closures, etc.), feedback from customers to improve their experience; - You will do a root-cause analysis using various data sources and tools to understand the customers’ issues; - You will make high quality edits on OSM and other internal data sources based on guidelines - You will provide investigations and analysis, find patterns and write reports; - You will tightly interact with teammates, managers and engineers to improve current tools, workflows, products and services. WHAT WE BELIEVE ARE IMPORTANT TRAITS FOR THIS ROLE - Strong analytical skills and attention to detail. Ability to work with large volumes of traffic data, identify patterns, and perform root-cause analysis - Quick learner: able to grasp new tools, workflows, and guidelines efficiently - English level: B1 (intermediate), both written and spoken — sufficient for daily communication, reading guidelines, and writing reports. - Willingness to work a 2/2 shift schedule from the office is required (2 days on, 2 days off), with day shift from 8:00am to 8:00pm and night shift from 8:00pm to 8:00am. - Basic knowledge of traffic regulations is required Would be a plus: - Background in GIS, cartography; familiarity with OSM or similar mapping tools - Practical use of AI tools for data retrieval, automation, or workflow optimization - Solid knowledge of SQL, Python, JS, or low-code platforms for analysis and automation - Comfortable working with Jira and Confluence WHAT WE VALUE In addition to our core values https://www.mapbox.com/about/values/, which are not unique to this position and are necessary for Mapbox leaders: - We value high-performing creative individuals who dig into problems and opportunities. - We believe in individuals being their whole selves at work. We commit to this through supportive health care, parental leave, flexibility for the things that come up in life, and innovating on how we think about supporting our people. - We emphasize an environment of teaching and learning to equip employees with the tools needed to be successful in their function and the company. - We strongly believe in the value of growing a diverse team and encourage people of all backgrounds, genders, ethnicities, abilities, and sexual orientations to apply. By applying for this position, you acknowledge that you have received the Mapbox Non-US Privacy Notice https://www.mapbox.com/legal/applicant-privacy-notice/ for applicants, which is linked here. Completing this application requires you to provide personal data, such as your name and contact information, which is mandatory for Mapbox to process your application. We are committed to a fair and equitable hiring process. We do not discriminate against any protected class. #LI-Remote