RbA Bilingual Inside Sales Center Agent

ANDERSEN CORPORATION SUMMARY: At Andersen, we see possibility everywhere, every day and in everything we do. The possibility for our employees to achieve their full potential, for our communities to be stronger and for everyone to have a healthier, happier place to live. Our portfolio of brands — Andersen Windows & Doors, Renewal by Andersen and Fenetres MQ — is crafted to serve customers across the new residential, home improvement and light commercial building sector. Join our more than 13,000 employees who are inspired every day to deliver exceptional experiences that turn possibility into reality. JOB DESCRIPTION: POSITION PURPOSE: To convert both inbound and outbound phone calls into sales appointments. Follows standard processes for the National Inside Sales Center. Engage in ongoing training activities with the National Inside Sales Center Coach and Leadership team. Work in collaboration with peers and leaders to support NISC initiatives around providing signature service to our internal and external customers. POSITION RESPONSIBILITIES: Convert inbound and outbound phone calls into appointments, follow communication “scripts” when handling different customer enquiries Document all call information according to standard operating procedures Participate in team meetings, 1:1 meetings and ongoing training as assigned by a leader within the National Inside Sales Center Other duties as assigned by supervisor. DIRECTION OF OTHERS: N/A MINIMUM QUALIFICATION, SKILL AND/OR COMPETENCY REQUIREMENTS: Bilingual (English/Spanish) required. Candidates must be able to speak, read and write both languages proficiently. High school diploma or equivalent One Year of customer service experience that requires the use of a software application to assist customers, preferably in a call center environment Employees must have the ability to work an assigned eight (8) hour schedule starting as early as 6:55am and ending as late as 10:00 p.m. Monday through Sunday Excellent data entry and typing skills; preferably must be able to type 35 wpm Demonstrates a strong ability to multi-task and problem-solve with a sense of urgency Superior listening, verbal, and written communication skills Ability to handle stressful situation appropriately PAY RANGE: $13.88 - $20.82 CULTURE AND BENEFITS: At Andersen, we believe our people are at the heart of everything we do. Every day, their talent, dedication and passion enables us to be the most trusted window & door company. To support our employees, we provide a comprehensive Total Rewards Package – a thoughtful combination of pay and benefits that reflects our commitment to investing in each team member’s wellbeing and success. While specific benefits may vary by position or location, we’re proud to offer a comprehensive Total Rewards Package designed to support your well‑being, growth, and future. Our benefits include: 401 (k) Plan, Employer Fixed Contributions & Company Matching Profit Sharing* Medical, Dental and Vision Coverage* Flexible Spending Accounts (FSAs)*, Health Savings Account (HSA) and Health Reimbursement Account (HRA) Life Insurance Paid Time Off & Paid Holidays Paid Maternity Leave & Paid Parental Leave* Career Growth Planning & Nationwide Career Opportunities *For employees covered by a collective bargaining agreement, some benefits may differ or may not be available based on the terms of the agreement. PROFIT SHARING: In 2026 Andersen has set a profit-sharing target of $3,600 per eligible employee, prorated as appropriate. Profit Sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance. EEOC EMPLOYER: Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law. Andersen Corporation will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable federal, state and local laws. If you need a reasonable accommodation to complete a job application, participate in a job interview, or engage in any part of the hiring process, please contact . We look forward to seeing how your unique skills, background and experiences will inspire our team and help us continue to be the leader we are today.