RBS Global QA/QC Coordinator

Job description

Company Description We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 93,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world. Job Description The Global QA/QC Coordinator will be responsible for : Execute Global Coordination activities (as the strategic backbone for global inspection & expediting contracts—owning end‑to‑end coordination from order receipt through invoicing, harmonizing processes across affiliates, and delivering centralized KPI management, uniform execution, and client experience at scale. Serves as the primary interface and escalation authority for contracts managed through the Global Coordination Centre with affiliates and inspectors. At all times, comply with SGS Code of Integrity and Professional Conduct Key Accountabilities Global Coordination Receive Inspection enquiry – acknowledge receipt to customer / affiliate within 2 working hours and ensure all necessary paperwork and scope clear Load job into system for allocation to affiliate or for Hub execution For Affiliate execution – float enquiry to Affiliate to check availability of suitable resource For Hub execution - Source inspector from database based on location and price Contact potential inspectors to confirm availability and interest & price acceptance. Prepare Inspector submission documents and quote to customer On receipt of client approval finalize inspector booking, issue all required documents to inspector (report template, ITP, checklists) & Scope of work & reconfirm booking with client. Report Management Expedite receipt of report within customer KPI – Usually 24/48 hours. Review to ensure all customer requirements are met before submission. Ensure any urgent NCRs are immediately notified and ensure flash reports are submitted promptly during inspection Raise any technical queries to Global Coordination Centre Manager or in his absence to Global Technical & Service Delivery Manager for review. Payments & Invoicing Confirm billing quantities and rates and release job for invoicing ensuring it is accurate per agreed Customer templates Follow up to confirm inspector timesheets and expense sheets prior invoicing and Ensure Payment requests for Inspectors is timely and accurate and in line with customer invoices Contract & Compliance Manager Facilitate international contracts with clients and internal affiliates in accordance with SGS global procedures and systems. Execute global processes while ensuring accurate record-keeping and data management in compliance with established procedures. Ensure full adherence to the Company’s Code of Integrity & Professional Conduct, aligning with SGS’s Equality & Diversity policy. Digital Ensure that the relevant execution systems are utilised to full efficiency to support transition from paper to digital. Including all Inspection resources and execution processes. Contribute ideas to enhance efficiency through technology to bring additional efficiencies through technology. Ensures work area in RBS is always kept clean and presentable. Remains familiar with SGS quality assurance procedures. Complies to all SGS health and safety and HR policies and procedures. Qualifications Experience Minimum 3-5 years’ experience of working in Inspections and Expediting field. Experience working in EPCs/ Owners/ Operators required to understand full vendor inspection process Technical knowledge of Inspection engineering requirements, understanding of key qualifications / certifications and familiar with equipment within the energy sector. Previous experience of sourcing and technically assessing inspectors Previous experience in reviewing and summarising contractual requirements to support global execution and delivery Qualifications Must – Basic management, administration qualification Must – business grade English language C1 Desirable Technical qualification Professional certifications in Welding, Coating, NDT and/ or Electrical disciplines ISO 9001 QMS Internal Auditor certification Core Competencies Strategic thinking Strong verbal and written communication skills Self motivated Strategic thinking Strong verbal and written communication skills Self motivated Skills & Knowledge Essential Experience Inspection coordination Highly organised and capable of prioritising client’s requirements and multi-tasking. Innovator and digital system driver for efficiency improvement Ability to work to deadlines, considering different time zones. Ability to work and collaborate in a regional/global network of SGS offices & key stakeholders/ teams involved such as operations, tender back office, business/segment teams etc. Confident to phone Customers and affiliates on a global basis to discuss contracts and requirements. Able to work with/ lead small international project team virtually over emails and/or conference calls Proficiency in using Microsoft applications specially Excel (advance level) as well as Word, Outlook and PowerPoint (intermediate level) Desirable – exposure to using: Inspection management systems Recruitment system Sharepoint application Performance Indicators & Deliverables Achievement of revenue and performance improvements in selected contracts, Acknowledgement SLA: ≥95% enquiries acknowledged within 2 working hours Report Turnaround: ≥90% within 24–48h post‑inspection; first‑time‑right submission rate. Global Delivery Win Ratio: improved conversion SCS call‑offs; reduced lost requests due to resource/cost/response gaps Affiliate Alignment: reduction in dual coordination; adherence to global process and timelines Qualifying and verifying inspectors in line with competency framework and ensuring all up to date in system. Number of missed inspections or complaints Systems updated in timely manner against monthly reports Late or incorrect invoices Additional Information