RCM Analyst

Job description

OUR MISSION: HOSPITAL-QUALITY CARE, EVERYWHERE. The healthcare industry still relies on faxes and phone tags to coordinate critical care for patients at home. We think patients and the clinicians who serve them deserve better than a system stuck in 1995. Verse Medical is building the modern software infrastructure to make it happen. We're a well-funded Series C company (backed by General Catalyst, SignalFire, and Sapphire Ventures) on a mission to heal a fragmented system. Our platform connects the dots between providers, payors, and patients, ensuring people get the high-quality care they need, reliably and right where they live. We’re growing fast and looking for people who are driven by this mission to join us! OUR VALUES: THE PRINCIPLES THAT GUIDE US Our values are the operating system for how we work together and with our partners. They aren't just words on a wall; they are the principles we bring to every decision, every day. - We are transparent, upfront and direct. We operate with honesty and clarity. We share information openly, the good and the bad, and believe that direct, respectful feedback is the foundation of trust and progress. - We value speed of iteration. We are building something new, which means we learn by doing. We prioritize rapid iteration and getting solutions into the hands of users, believing that progress is more valuable than perfection. - We give 110% effort, 30% of the time. We are passionate about our mission, and there are moments that require us to go the extra mile. We believe in focused intensity when it counts, balanced by a sustainable pace that keeps our team energized for the long run. - We empathize with customers to a fault. When our users face a problem, we own it. Instead of asking them to change, we ask ourselves, "How can we make this better?" We believe true innovation comes from deep empathy and a relentless focus on solving the real-world challenges of healthcare. THE OPPORTUNITY We’re looking for a detail-driven RCM Analyst to join our revenue cycle team and sit at the intersection of analytics and operations. This role is built for a proactive problem-solver who possesses the technical skill to identify abnormalities in complex datasets and the industry grit to navigate payer portals and phone trees to find answers. You will own the lifecycle of a denial from root-cause identification to final resolution, translating systemic trends into process improvements and turning investigative findings into recoverable revenue. WHAT YOU’LL DO - Analyze denial patterns across payers, HCPCS codes, and product lines to identify systemic root causes to aid in the development of actionable remediation strategies. - Conduct direct payer outreach, calling insurance representatives, and escalating cases to discover the root cause of denials and underpaid claims. - Build and maintain denial, issue, and project tracking dashboards and reporting packages that give leadership a clear view of denials, causes, and the ongoing work to fix the denials. - Develop methodologies in coordination with the head of RCM for denial prioritization. - Perform root cause analysis on high-volume and high-dollar denials, documenting findings and presenting recommendations. - Partner with coders, billers, and front-end staff to share insights and reduce revenue leakage through upstream gaps contributing to recurring denials (eligibility, auth, coding, documentation). - Monitor payer policy changes and updates, flagging impacts to current billing practices and advising on workflow adjustments. - Collaborate with product and engineering to provide detailed insights into the root cause of denials and assist in crafting solutions. WHAT YOU BRING Experience - 3–6 years in RCM, with at least 1–2 years in a consulting or advisory capacity. - Demonstrated experience working denials across commercial, Medicare, and Medicaid payers. - Track record of calling payers directly, navigating payer portals, and managing the appeals lifecycle end-to-end. Technical Skills - Proficiency in Excel / Google Sheets for data manipulation and pivot analysis. - Familiarity with payer portals such as Availity. - Familiarity with SQL. - Experience with reporting tools or BI platforms. Clinical & Coding Knowledge - Working knowledge of CPT, ICD-10, and HCPCS coding conventions. Soft Skills - Exceptional attention to detail. You catch what others miss. THE PEOPLE YOU’LL WORK WITH You will report to the RCM Manager and work closely with the Billing Team, Finance Department, and Clinical Operations leaders. Our team is dedicated to financial integrity and supporting the mission of providing high-quality patient care. LIFE AT THE COMPANY We foster a collaborative and innovative environment where every team member's contribution is valued. We offer competitive benefits, professional development opportunities, and a culture that prioritizes work-life balance and continuous improvement. OUR PLEDGE FOR AN EQUITABLE FUTURE At Verse Medical, our mission is to deliver equitable, hospital-quality care to everyone, regardless of their background or where they live. We can only achieve this if our own team reflects the diversity of the patients we serve. We are committed to building a workplace where everyone feels a sense of belonging, where their contributions are valued, and where they can do their best work. We embrace diversity of all kinds: race, gender, age, religion, identity, experience. We are actively working to build a more inclusive and equitable world, starting from within our own walls. We are an equal opportunity employer. We are also committed to providing a positive and accessible interview experience. If you require any accommodations to participate in our process, please contact us at recruiting@versemedical.com.