RCM Associate (Payment Posting)

Job description

**This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for an RCM Associate (Payment Posting) based in India.** As an RCM Associate (Payment Posting), you will play a key role in ensuring accurate payment processing and efficient revenue cycle management within the healthcare industry. You will manage payment posting, adjustments, denials, and account reconciliations while helping healthcare providers maintain accurate financial records. Working at the intersection of established medical billing workflows and AI-powered automation, you will contribute to improving operational accuracy and reducing revenue leakage. You will collaborate with internal teams and customers to resolve discrepancies, identify underpayments, and support effective claims management. This role offers meaningful ownership, exposure to evolving technology, and the opportunity to contribute to innovative solutions that streamline healthcare revenue recovery. You will join a growing, collaborative environment where adaptability, attention to detail, and continuous improvement are highly valued. ### Accountabilities - Post insurance payments, contractual adjustments, and denials from Electronic Remittance Advice (ERA), Explanation of Benefits (EOB), and lockbox files into customer practice management systems and internal platforms. - Balance daily payment posting batches and reconcile posted payments against bank deposits to maintain accurate financial records. - Investigate and resolve missing or mismatched remittance files, payment discrepancies, and reconciliation issues. - Identify and flag underpayments, claim denials, and other payment irregularities to support timely resolution and revenue recovery. - Manage unapplied cash, credit balances, refunds, recoupments, and balance transfers in accordance with established procedures. - Maintain accurate documentation of payment transactions, adjustments, and account resolutions to support financial accuracy and audit readiness. - Collaborate with internal teams and customers to address payment posting issues, improve workflows, and ensure consistent operational performance. - Support the effective use of AI-powered automation tools by identifying discrepancies and helping maintain high standards of accuracy and process quality. - Adapt to evolving business priorities, customer requirements, and operational processes while maintaining productivity and attention to detail. ## Requirements - At least 2 years of experience in revenue cycle management (RCM), medical billing, charge entry, or coding verification. - Strong working knowledge of medical coding principles and healthcare billing procedures. - Experience using leading practice management (PM) systems, such as eClinicalWorks (eCW), ModMed, Athenahealth, or similar platforms. - Understanding of insurance claim submission requirements, payer guidelines, and pre-authorization processes. - Ability to identify coding errors, clinical editing issues, and potential claim inaccuracies before submission. - Familiarity with payment posting workflows, including ERAs, EOBs, adjustments, denials, reconciliation, and account resolution. - Strong attention to detail, organizational skills, and a commitment to maintaining accurate records and following through on outstanding tasks. - Analytical and problem-solving abilities, with the capacity to investigate discrepancies and resolve payment-related issues efficiently. - Strong communication and collaboration skills to work effectively with colleagues and customers. - Ability to work independently, manage competing priorities, and adapt to changing processes in a fast-paced environment. - Availability to work US business hours, from 9:00 a.m. to 6:00 p.m. Eastern Time (ET), to support collaboration with the team and customers. ## Benefits - **Competitive compensation:** Salary package with eligibility for a bonus on the employment anniversary date. - **Paid time off:** Paid sick days and vacation days. - **Meal support:** Meal stipends to support daily work needs. - **Remote flexibility:** Work remotely from India. - **Career development:** Opportunities to expand your expertise in healthcare revenue cycle management and AI-enabled billing solutions. - **Growth opportunities:** The chance to contribute to an expanding global billing team and take on greater responsibilities as the organization grows. - **Technology exposure:** Hands-on experience working with modern automation tools and evolving healthcare revenue recovery workflows.