RCM Expert

Job description

SuperDial is building AI-powered automation for healthcare revenue cycle teams. We’re looking for an RCM Solutions Lead to serve as our in-house revenue cycle expert, partnering closely with Product, Sales, and GTM to ensure our messaging, workflows, and customer conversations accurately reflect real-world RCM operations. This role translates revenue cycle expertise into product insights, sales enablement, and customer-facing solutions. ABOUT THE ROLE Revenue Cycle Expertise & Solutions Design - Act as SuperDial’s internal point of contact for revenue cycle workflows across front-end, mid-cycle, and back-end functions - Translate complex RCM processes into clear product positioning and solution narratives - Partner with Product and Product Ops to inform workflows, use cases, and roadmap inputs CUSTOMER SUCCESS & RELATIONSHIP MANAGEMENT - Serve as a strategic partner to customers throughout onboarding, adoption, and ongoing account growth - Build trusted relationships with revenue cycle leaders, operational stakeholders, and end users - Identify risks to customer adoption and proactively develop solutions to improve engagement and retention - Surface expansion opportunities by understanding customer goals, pain points, and evolving operational needs - Act as the voice of the customer internally, ensuring customer feedback influences product, implementation, and go-to-market decisions - Support executive business reviews and strategic customer meetings as the revenue cycle subject matter expert Sales & GTM Support - Join sales calls as a subject matter expert to support discovery, solutioning, and buyer education - Help prospects understand how SuperDial fits into their existing revenue cycle operations - Support objection handling by grounding conversations in real-world RCM experience Messaging & Script Development - Refine call scripts, talk tracks, and demo narratives to ensure accuracy and relevance for RCM buyers - Pressure-test sales messaging against operational realities - Contribute to enablement materials for Sales, CS, and Implementation teams Cross-functional Collaboration - Partner closely with Product Operations to align customer needs, product capabilities, and GTM execution - Share structured insights from sales conversations to inform product and go-to-market decisions - Support internal teams with revenue cycle context as needed ABOUT YOU: - Experience working in healthcare revenue cycle management or related healthcare operations - Exposure to workflow design, process improvement, or transformation initiatives - Strong understanding of end-to-end RCM workflows including eligibility, coding, billing, AR, denials, and collections - Ability to explain operational concepts clearly to both technical and non-technical audiences - Comfort participating in customer and prospect conversations - Collaborative, low-ego working style Nice to have - Experience in healthcare SaaS, automation, or technology-enabled services - Experience supporting sales, product, or customer-facing teams COMPENSATION This position is remote and has the option to work hybrid from our NY/SF offices. For candidates, the base salary range is $150,000 to $180,000, depending on experience and scope. This role is also eligible for equity and benefits as part of SuperDial’s overall compensation package. WHAT SUCCESS LOOKS LIKE - Sales conversations are clearer and more grounded in real RCM workflows - Messaging and scripts accurately reflect buyer pain points and operational realities - Product and GTM teams benefit from consistent, practical revenue cycle insight - Prospects view SuperDial as credible and thoughtful in revenue cycle discussions