Reading Room Coordinator - Radiology | Weekend Float

Job description

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. Duke Health Integrated Practice Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of the Duke Health mission across the state of North Carolina. JOB LOCATION Duke North – 2301 Erwin Road, Durham, NC JOB SUMMARY We are seeking an Administrative Assistant to function as a Reading Room Coordinator, Weekend Float for the Radiology Department. In this role, you will provide clinical operations support (of a complex and confidential nature) to Residents, Fellows and Faculty within our reading rooms located throughout the DUH campus. You will utilize excellent customer service skills to provide timely and accurate support for the reading room, multi-directional communication (phone, email, jabber, in-person), and actively facilitate key workflows such as imaging exam resulting, outside interpretation requests, and information exchange between Radiologists, technologists and referring healthcare providers. Act as a positive, collaborative, and flexible team member willing to adjust to a dynamic and fast-paced environment. This is an onsite position, working a 4-day shift, on Saturday -Tuesday, 8 AM - 6:30 PM. The Radiology department at Duke is a cohesive group of physicians and staff whose mission is to bring high quality efficient imaging services to Duke’s patients in the Triangle. The department is proud of its positive work culture, in which every team member is valued and engaged. The Administrative Assistant (also referred to as the Reading Room Coordinator) is vital in supporting the multilevel needs of, and to maintain efficiency in, departmental operations. JOB DUTIES AND RESPONSIBILITIES Politely greet and communicate with reading room customers via phone, email, page, inbox, instant messaging, and in-person. Manage a high volume of inquiries in a timely fashion, and appropriately screen and triage requests to support efficient reading room operations. Serve as liaison for all reading room inquiries and accurately obtain and deliver messages to Radiologists, referring providers, technologists and support staff. Demonstrate excellent customer service skills at all times, and adhere to clinical communication expectations for Stroke, Stat, ED and other critical test results. Utilize Duke’s Electronic Health Record (MaestroCare) and several additional Radiology-specific systems (Visage, Powerscribe, Powershare, etc.) to support efficient workflows related to imaging protocols, interpretation, and results. Troubleshoot and analyze information from multiple systems and multiple locations, and act as a resource to all customers with respect to imaging orders and results. Respectfully collaborate and proactively assist other reading room team members with daily work activities to support efficient patient care and a balanced workload. Provide on-site support to assigned reading rooms, as well as support for other Radiology divisions, providers, and staff as needed. Work collaboratively with management to meet necessary departmental coverage requirements. Identify and embrace opportunities for reading room workflow improvement and optimization. Employ strong medical terminology, medical information system, and critical thinking skills to answer reading room inquiries and minimize Radiologist interruptions. Skillfully address questions related to all imaging modalities including CT, MR, Ultrasound, and X-ray, as well as non-vascular interventional procedures. Assist with Lung Cancer Screening CT eligibility reviews, following established guidelines. Compile and summarize Lung Cancer Program data, and assist in preparing regular or special reports to the Duke Lung Cancer Program Committee. Prepare additional reports requiring complex analysis and evaluation of data in work related to the outside interpretation pre-screening program, reading and protocol worklist reviews, and other departmental reports and projects. Assist with the training and on-boarding of reading room coordinator staff, as well as reading room orientation for new Radiologists and Medical Students. Conduct all training activities in a positive and professional manner. Take responsibility for reading room physical space. Manage minor environmental services/maintenance, and appropriately utilize Duke’s Service Now ticketing system for hardware/software issues. Maintain office supplies for the room, as well for reading workstations and other areas as needed. Follow departmental guidelines with regard to office supply purchases. The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified. JOB ELIGIBILITY REQUIREMENTS High school education or equivalent. Two years of administrative support experience of increasing variety and/or complexity. Preferred Skills: Excellent verbal and written communication skills. Extensive knowledge and use of medical terminology, specifically anatomy, as well as strong clinical information skills. Knowledge of radiology modalities and procedure types highly preferred. Ability to function independently in a fast-paced environment, while employing excellent customer service and critical thinking skills. Must be an enthusiastic team player, with a desire to collaborate and liaise with reading room coordinators, department leadership, and all other Radiology partners. Works to identify needs and sets goals for continued professional growth and development. JOB HOURS The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays. Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.