Real Estate & Customer Experience Coordinator

Job description

At Prologis, we don’t just lead the industry—we define it with a 1.3 billion square foot portfolio and an annual throughput of approximately $3.2 trillion. We create the intelligent infrastructure that powers global commerce, seamlessly connecting the digital and physical worlds. From agile supply chains to energy solutions, our ecosystems help your business move faster, operate smarter and grow sustainably. With unmatched scale, innovation and expertise, Prologis is a category of one—not just shaping the future of logistics but building what comes next. Job Title: Real Estate & Customer Experience Coordinator Company: Prologis A day in the life As a Real Estate and Customer Experience Coordinator, you would be part of a Customer Experience Team (CET) that strives to provide best in class service to customers in 86 million square feet of industrial buildings in the Inland Empire Market. Our customer base is diverse and we’re looking for someone who enjoys working with some of the biggest names in e-commerce logistics and warehouse operations as well as smaller shop operations. The ideal candidate thrives in a fast-paced, customer-centric environment, where they’ll balance multiple priorities and respond to internal and external customer needs. Key responsibilities include: Support a team of three Property Managers (Real Estate & Customer Experience (RECX) Manager), and two Maintenance Technicians by providing operational and communications support to enable them to dedicate more time to meeting their customers’ needs. Work closely with Leasing, Construction, Customer Account Representative, Essentials, Solar, Energy, and other various internal teams. Assist RECX Managers with customer repair requests and coordinate with Maintenance Technicians and vendors as necessary. Monitor tickets through our online portal and update accordingly. Work closely with the Customer Account team on customer payment collections; update various Accounts Receivable reporting databases as required. Process vendor and customer payments on our various Accounts Payable platforms. Review and complete coding prior to RECX Managers approval as required. Prepare various customer related documents for distribution including but not limited to contact lists, annual payment schedules, and annual reconciliations. Distribute work notification memos to customers. Assist with vendor contract preparation via DocuSign and manage the completed documents. Receive, direct and follow-up on incoming phone calls. Maintain accurate records for a variety of areas including utility meters, lockboxes, fire alarm codes, and customer contact information. Other special projects as assigned. Adhere to Company property management policies and procedures, codes, regulations and governmental agency directives. Maintain compliance by ensuring all property records are maintained in accordance with all legal requirements and Company policies and/or practices. Building blocks for success 3+ years of experience in administrative role, customer service, real estate or related field. Excellent communication and interpersonal skills, with a strong ability to build and maintain relationships with internal and external customers, team members, and external partners to complete various projects and assignments. Strong organizational and time management skills, with the capacity to prioritize tasks and meet deadlines, with a sense of urgency and follow-through. Good mathematical and analytical skills. Proficient knowledge of Microsoft Office Suite (e.g., Word, Excel, PowerPoint, Outlook). Positive, proactive work ethic and attention to detail. Show tact, discretion, confidentiality and good judgment in handling sensitive and confidential matters and documentation undefined. Preferred: Valid driver’s license and the ability to travel to multiple properties. Knowledge of CRM systems such as Yardi, Salesforce Familiarity with real estate processes and documentation, such as purchase agreements, leases, and property management responsibilities. Hiring Hourly Range of: $27.30-$35.82 ($56,800-$74,505 annually). Pay rate to be determined by the candidate’s location, education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data. People First Each of us working at Prologis plays an essential role in the enduring success of our company. We value people who are decisive, courageous and adaptable. While we are one company, locations and departments operate with autonomy and accountability. Individuals take the initiative here. When you join Prologis, you work shoulder to shoulder with some of the top talent in the industry to do the best work of your career. Every employee belongs. Every employee contributes. Employees advance their careers here. As a successful global enterprise, Prologis has never lost sight of what matters most, our strong belief that our people are the most important part of our business. And because of that, we provide a generous total rewards package and take a lot of time to focus on quality management and leadership development. People come first here. All full-time roles in the US come with a robust benefits package which includes healthcare, dental, and vision insurance for employees and eligible dependents. Prologis also offers several other wellness, financial, and work/lifestyle-specific benefits. Our 401(k) retirement plan has a company match of 50% up to 12% of eligible compensation. We also offer generous PTO with a starting accrual of 22 days a year in addition to paid holidays and volunteer time. All job offers are contingent upon successful completion of background verification. Prologis is an Equal Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religions, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law. Employment Type: Full time Location: Ontario, California Additional Locations: